Contact information

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Knowledge and skills

• MS Excel
• MS Word
• Пользователь Internet
• Пользователь ПК
• MS Outlook
• Windows

Additional information

Irina A. Mikhaylyuk

Address: 180 Kievskaya str Obukhov, Kyiv region
Phone: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Date of Birth: 29.09.1984

Work Experience:
1.since 2005 till present working as a Chief expert of Help Desk Team in Operations Division, Operations Development Department at OJSC Raiffeisen Bank Aval.
Functional obligations:
•worked in all software ensure Bank staff;
•work in the software Bankmaster software «DMS» software "Hermes II" software "Midas Plus" software "Bass" and other software;
•Exercise answers for calls and e-mail inquiries that come from employees of the Bank for the Bank's programs work. Advising employees on performance technologies of banking operations and use of the software or forwarding requests to the appropriate support units. implementation of problems identification and provision of the necessary information about them.
Investigate causes of incidents for completeness.
March 2005- 2010 worked as a senior cashier at the VIP service in Operations Division, at OJSC Raiffeisen Bank Aval.
Functional obligations:
•all operations on servicing of individuals and legal entities;


Education and qualifications:
2005-2010 - Higher education, accounting and auditing State Academy of statistics, accounting and auditing (Kiev)

Skills: Advanced skills in Microsoft Office (Word, Excel) Outlook Express.
Languages: native – Ukrainian, Russian; English - working knowledge.
Personal qualities: analytical and logical abilities, responsibility, assiduous, ability to work in team, ability to make a decision, driving license (category B)