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Operations manager

Considering positions:: Operations manager, Business Operations manager, Process Improvement manager
Employment type:: full-time, part-time
City of residence:: Odesa
Ready to work:: Remote

Work experience

Operations Manager

from 02.2020 to now (6 years 7 months)

Directed daily operations and coordinated workflows across multiple departments, supporting a network of 300+ owner-operators and cross-functional teams.
Managed and indirectly coordinated teams of up to 100 employees and operational staff, improving communication, accountability, and issue resolution processes.
Designed and implemented operational systems for driver retention, referral bonuses, sign-on bonuses, equipment return tracking, and workforce attrition analysis.
Built reporting frameworks and performance tracking processes, enabling data-driven decision-making across retention, onboarding, and operational functions.
Led retention initiatives and incentive programs that improved client engagement and reduced turnover during challenging market conditions.
Developed SOPs, workflow documentation, and process improvement initiatives to increase operational efficiency and scalability.
Implemented AI-assisted and workflow automation solutions using Zapier, Gmail, Google Sheets, OpenAI, Notion, and Telegram, reducing manual work and improving visibility into critical business processes.
Monitored key operational metrics, including retention, churn, onboarding performance, and workforce trends, translating insights into actionable improvements.

Education

Миколаївський національний університет імені В. О. Сухомлинського

Історія і право, Миколаїв
Higher, from 2015 to 2020 (5 years)

Additional education and certificates

European Voluntary Service

12 month

Erasmus+

2017, 2018, 2022

ШКОЛА МИСТЕЦТВ ІМ. В. ЗІНКЕВИЧА

2009-2014

Knowledge and skills

Ініціативність
Уміння аналізувати
Управлінські навички
MS Excel
Ведення CRM
Google Sheets
Комунікабельність
Здатність до навчання
Адаптивність
MS Power BI
Conflict resolution
Впровадження системи KPI
User Bitrix24
Onboarding for staff
Staff training
Mentoring
Business Operations
Process Improvement
Workflow Optimization
Cross-functional Collaboration
SOP Development
KPI Management
Document workflow automation
Zapier
Notion
AI Automation
Performance Tracking
Data analysis

Language proficiencies

English — above average
Ukrainian — fluent