Лоліта

 Ukrainian

 Muscat , Oman LOLITA GERASYMENKO
 29-02-1988

 female
 [open contact info](look above in the "contact info" section)

 [open contact info](look above in the "contact info" section)

PROFILE

Dedicated Head Hostess with 6 years of experience at 5* Hotel of Marriott Worldwide W Muscat ( Oman), demonstrating exceptional
hospitality and leadership skills.

Graduated in 2011 with a Specialist and Bachelor degree, I am passionate about creating memorable guest experiences.

Eager to join your team to contribute my expertise, enthusiasm, and commitment to excellence, ensuring outstanding service and a
welcoming atmosphere.

EDUCATION
2005  2011 Master and bachelor degree , Management of organisations of tourism business
Donetsk Institute of Tourism Business

Work experience
2019  2025
W Muscat Marriott International , Oman Managed guest reservations and coordinated seating arrangements to optimize flow
Head hostess during peak hours and special events
Provided personalized guest escorting and ensured a welcoming atmosphere to
enhance overall guest experience
Handled incoming phone calls and emails efficiently, addressing inquiries and
confirming reservations
Resolved guest concerns and difficult situations promptly to maintain high service
standards and guest satisfaction
Supervised the flow of guests and managed crowd control during operational hours to
ensure safety and comfort
Operated the eat2eat reservations system for accurate booking management and
guest data entry
Planned and coordinated guest accommodations during festive seasons and special
occasions to ensure smooth operations
Organized and managed all functions held at the restaurant, ensuring seamless
execution and guest satisfaction
Addressed and resolved operational issues as they arose during service to maintain a
high-quality dining experience

2018  2019
Real estate GOROD , Ukraine Prospected new clients through calls, emails, and networking events to generate leads.
Real estate agent Conducted property showings and open houses to attract potential buyers.
Negotiated offers and contracts to secure favorable terms for clients.
Assisted clients in property valuation and market analysis for informed decisions.
Maintained up-to-date knowledge of local real estate market trends.
Built and nurtured relationships with clients to ensure repeat business.
Prepared and reviewed legal documents, disclosures, and contracts accurately.
Utilized CRM systems to track client interactions and sales pipeline.
Collaborated with mortgage brokers and inspectors to facilitate smooth transactions.
Followed up with clients post-sale to ensure satisfaction and gather feedback

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2015  2017 Support promotional events and special occasion arrangements
Restaurant Mimino , Ukraine Ensure adherence to health and safety regulations
Restaurant manager Assist in managing reservations system and guest database
Monitor cleanliness and presentation of the hostess station
Train new staff on restaurant protocols and customer service standards
Resolve customer complaints promptly and professionally
Handle reservations and manage waitlist to optimize seating flow
Supervise hostess team to ensure excellent customer service

2014  2015
Polotsk school 148, Belarus Design and implement engaging physical training programs for diverse age groups
English language and physical education Assess students' fitness levels and track progress regularly
teacher Instruct and demonstrate proper exercise techniques and safety protocols
Motivate students to achieve their fitness and language learning goals
Organize group activities and individual coaching sessions
Maintain a clean, safe, and well-equipped training environment
Integrate English language skills into physical training instructions
Evaluate student performance and provide constructive feedback
Develop customized lesson plans tailored to individual needs
Collaborate with colleagues to enhance program effectiveness and student
engagement

PERSONAL SKILLS
 Managing tasks and problem-solving skills

 Ability to adapt and learn quickly

 Able to work on my initiative or as part of a team
 Proficient in computer applications, including Microsoft Office Suite

 Strong communication and interpersonal skills
 Excellent conceptual and analytical skills

SOFTWARESKILLS
Microsoft excel 
Microsoft Power Point 
Microsoft Word 

PERSONALITY
Fast Learner Communicative Teamleader Stress resistant

LANGUAGES
English 
Russian 
Ukrainian 

HOBBIES

  
Business Cooking Photography

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