Ukraine's #1 job service
Юлія
Support, Billing, Dispute Resolution specialist
- City:
- Remote
Contact information
The job seeker has provided: Phone number
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/14085025/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Julia E-mail
[open contact info ](look above in the "contact info" section)
Billing / Dispute Resolution Manager
Phone [open contact info ](look above in the "contact info" section)
Experience
Address Irpin, Ukraine
Support Manager → Billing Manager → Dispute Resolution
Manager → Payment Operations Manager Soft Skills
08/23-03/26 Teamwork
Excellent communication skills
Fitness App Customer-oriented approach
Responsibility
● Opening new product accounts in Stripe/PayPal
Problem-solving
● Resolving billing issues with Stripe/PayPal
● Handling alerts and disputes within timeframes (Visa RDR, Flexibility
Order Insights, Compelling Evidence 3.0, Ethoca) Time management
● Implementation of new fraud prevention tools Analytical thinking
● Reducing the chargeback and fraud ratio
● Monitoring risk metrics and approval ratio Hard Skills
● Analyzing payment decline reasons
● Gathering and compiling evidence to submit disputes Stripe
● Onboarding new managers with billing-related tasks PayPal
● Reporting bug issues Braintree
● Creating new Jira/Asana tasks to improve the billing process Jira
for internal teams (Finance, Compliance, Development) Zendesk
● Troubleshooting and resolving customers’ issues
Amplitude
Confluence
Customer Support Agent 01/23-06/23 Asana
Intercom
Seller’s Amazon App Notion
● Troubleshoot and resolve customer issues, escalating when
Basic knowledge of:
necessary to the Senior Manager;
HTML5
● Develop and maintain an expert-level understanding of the
platform; CSS3
● Contribute to the creation and updating of support Mirror
documentation and write Help Center articles; Postman
● Assist customers with queries in line with the company's
policies;
Languages
● Collaborate with other departments for smooth case
resolutions.
● Guide users through the platform to help them get the most English С1
out of it, and proactively offer solutions to enhance their Ukrainian native
experience. Russian native
German B1
QA Engineer Trainee 07/22-09/22
https://qastartup.net/
Software Testing SQL HTML/CSS UNIX
Web Services Testing Postman
API testing, REST
Test documentation (test cases, user cases, bug reports,
checklists, test plans, Test Completion Reports)
English Translator 05/17-05/21
Notary Office
Documents Translation
English Teacher 08/09-07/17
Veterinary Technical College
English Teaching
Education
QA Engineer 07/22-09/22
https://qastartup.net/
English Language and Literature Philologist
09/04-09/09
Bohdan Khmelnytsky National University of Cherkasy
[
Billing / Dispute Resolution Manager
Phone [
Experience
Address Irpin, Ukraine
Support Manager → Billing Manager → Dispute Resolution
Manager → Payment Operations Manager Soft Skills
08/23-03/26 Teamwork
Excellent communication skills
Fitness App Customer-oriented approach
Responsibility
● Opening new product accounts in Stripe/PayPal
Problem-solving
● Resolving billing issues with Stripe/PayPal
● Handling alerts and disputes within timeframes (Visa RDR, Flexibility
Order Insights, Compelling Evidence 3.0, Ethoca) Time management
● Implementation of new fraud prevention tools Analytical thinking
● Reducing the chargeback and fraud ratio
● Monitoring risk metrics and approval ratio Hard Skills
● Analyzing payment decline reasons
● Gathering and compiling evidence to submit disputes Stripe
● Onboarding new managers with billing-related tasks PayPal
● Reporting bug issues Braintree
● Creating new Jira/Asana tasks to improve the billing process Jira
for internal teams (Finance, Compliance, Development) Zendesk
● Troubleshooting and resolving customers’ issues
Amplitude
Confluence
Customer Support Agent 01/23-06/23 Asana
Intercom
Seller’s Amazon App Notion
● Troubleshoot and resolve customer issues, escalating when
Basic knowledge of:
necessary to the Senior Manager;
HTML5
● Develop and maintain an expert-level understanding of the
platform; CSS3
● Contribute to the creation and updating of support Mirror
documentation and write Help Center articles; Postman
● Assist customers with queries in line with the company's
policies;
Languages
● Collaborate with other departments for smooth case
resolutions.
● Guide users through the platform to help them get the most English С1
out of it, and proactively offer solutions to enhance their Ukrainian native
experience. Russian native
German B1
QA Engineer Trainee 07/22-09/22
https://qastartup.net/
Software Testing SQL HTML/CSS UNIX
Web Services Testing Postman
API testing, REST
Test documentation (test cases, user cases, bug reports,
checklists, test plans, Test Completion Reports)
English Translator 05/17-05/21
Notary Office
Documents Translation
English Teacher 08/09-07/17
Veterinary Technical College
English Teaching
Education
QA Engineer 07/22-09/22
https://qastartup.net/
English Language and Literature Philologist
09/04-09/09
Bohdan Khmelnytsky National University of Cherkasy
Similar candidates
-
Customer support specialist
30000 UAH, Remote, Zhytomyr -
Help desk specialist
Remote, Odesa -
Customer support specialist
Remote -
Customer support specialist
Remote -
Customer support specialist
20000 UAH, Remote, Lviv, Other countries -
Support specialist
Remote
The candidate's resume is posted at https://www.work.ua/resumes/14085025/