Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/14126146/

Work experience

Customer success manager

from 06.2025 to 11.2026 (1 year 6 months)
VanOnGo, Remote (IT)

Manage enterprise customer relationships across onboarding, implementation, adoption and ongoing success.
Lead discovery workshops and translate customer operations and business needs into structured requirements and solution designs.
Design and manage PoCs, Statements of Work, implementation plans and project documentation from scoping to sign-off.
Deliver executive product demonstrations, customer training and change-management support via Microsoft Teams.
Coordinate product, engineering and operations teams to resolve customer requirements, dependencies and implementation risks.
Track KPIs, risks and milestones in Excel; use AI-assisted workflows for research, documentation and customer communication.
Convert recurring customer needs into product and process improvements; apply route-optimization and last-mile knowledge to improve customers’ delivery operations.

Head of customer support

from 01.2019 to 05.2025 (6 years 5 months)
Xsense Ltd. (IT)

Education

Aegean University / Izmir / Turkey

Science / Chemistry, Kyiv
Higher, from 2001 to 2007 (6 years)

Knowledge and skills

• Пунктуальність
• Комунікабельність
• Здатність до навчання
• Ведення CRM
• Доброзичливість
• Уважність

Language proficiencies

• English — advanced
• Turkish — fluent
• Ukrainian — average