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Mustafa
Customer support representative
- Considering positions:
- Customer support representative, Customer success manager, Recruiter, English teacher, Content creator, Purchase manager, Account manager, Communications manager, Beauty consultant
- Age:
- 45 years
- City:
- Kyiv
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Kyiv, Ukraine
MUSTAFA CAVUSOGLU [open contact info ](look above in the "contact info" section)(Telegram,Whatsapp)
[open contact info ](look above in the "contact info" section)
CUSTOMER SUCCESS MANAGER | SOLUTION
Turkish (Native) • English (C2)
CONSULTANT Open to business travel
PROFESSIONAL PROFILE
Customer Success Manager and Solution Consultant with 8 years of experience across enterprise SaaS, logistics technology, technical
support, customer onboarding, business analysis and operational improvement. Experienced in leading discovery workshops,
translating business requirements into practical solutions, managing PoCs and implementations, delivering executive demonstrations,
and coordinating customer, product, engineering and operations stakeholders. Strong technical foundation enables effective translation
between customer needs and technical teams while maintaining focus on adoption, service quality and business outcomes.
CORE COMPETENCIES
CUSTOMER SUCCESS SOLUTION & DELIVERY BUSINESS & OPERATIONS
Enterprise Customer Management Solution Consulting Business Analysis
Onboarding & Adoption Discovery & Requirements Process Improvement
Customer Retention & Support PoCs • SOWs • Implementation Route Optimization • Last-Mile Logistics
TECHNICAL STAKEHOLDERS LEADERSHIP
SaaS & Web Platforms Executive Presentations Team Coordination
Hardware / Software Troubleshooting Cross-functional Collaboration Escalation & RCA
Technical Documentation International Stakeholder Management Coaching • Reporting • Hiring
PROFESSIONAL EXPERIENCE
VanOnGo | Customer Success Manager / Solution Consultant
June 2025 – Present | SaaS / Logistics Technology
• Manage enterprise customer relationships across the customer lifecycle, with emphasis on onboarding, adoption, service quality and
continuous improvement.
• Lead discovery workshops, identify operational pain points and translate customer needs into structured business and functional
requirements.
• Design and manage Proofs of Concept (PoCs), Statements of Work, implementation plans and supporting project documentation.
• Deliver executive product demonstrations and solution presentations focused on customer workflows, operational challenges and
business value.
• Coordinate customer, engineering, product and operations stakeholders to move requirements from discovery through
implementation and adoption.
• Monitor KPIs, project milestones and risks; identify issues early and coordinate resolution across teams.
• Use customer feedback and operational insights to support product improvements and better customer outcomes.
• Apply route-optimization and last-mile logistics knowledge to help customers improve delivery operations and technology adoption.
Xsense Ltd. | Customer Success / Operations / Technical Support
January 2019 – June 2025 | Kyiv, Ukraine
Customer Success Manager | May 2024 – June 2025
• Onboarded new customers, managed pilots and provided ongoing support to drive successful product use.
• Worked with customers to understand requirements, resolve issues and improve their experience with the platform.
Green Process, Analytics & Customer Care Manager | September 2022 – June 2025
• Helped establish a new refurbishment and recycling function from the ground up, coordinating processes with company leadership
and technical teams.
• Collaborated with software and hardware engineers to support product and web-platform developments and implementations.
• Analyzed customer usage and service needs to identify opportunities to improve platform adoption and customer service.
Senior Technical Support Manager / Team Lead
• Progressed from technical support agent to team leader and senior technical support manager through demonstrated technical and
leadership capability.
Mustafa Cavusoglu • Customer Success Manager | Solution Consultant
• Diagnosed hardware and software issues, supported installations/configurations, coordinated repairs and replacements, and
managed simultaneous customer cases.
• Assigned and coordinated support-team work, followed up on cases, prepared regular reports and maintained communication with
customers through resolution.
• Worked cross-functionally with international branch teams in the USA, New Zealand, Peru, Argentina, Russia and Israel; provided
product feedback to support hardware and software improvements.
• Participated in recruitment and interviewing of new staff and maintained regular communication with company leadership.
Rustler Property Services LLC | Engineer of Management & Maintenance
June 2017 – December 2018 | Ukraine
• Maintained and configured computer equipment, checked technical condition, and supported equipment purchasing and accounting.
PayToSeller.com | Customer Support
June 2016 – June 2017 | Financial Services
• Provided English- and Turkish-language customer support through chat and calls within a financial-services environment.
EDUCATION & CERTIFICATIONS
Ege University, Izmir, Turkey | Bachelor of Science, Chemistry, 2007
Certifications & Knowledge: ISO 14001 • ISO 9001:2008 • Occupational Health & Safety Specialist Certification
LANGUAGES & ADDITIONAL INFORMATION
Languages: Turkish — Native • English — C2 Proficient • Russian — Elementary • Ukrainian — Elementary
Tools & Other: Microsoft Office • Adobe After Effects • CorelDRAW • CRM (ZohoDesk) • Driver’s License B
Work authorization: Turkish citizenship; Ukrainian work and residency permit. International business-travel experience including Japan,
New Zealand, Taiwan and South Korea.
Mustafa Cavusoglu • Customer Success Manager | Solution Consultant
MUSTAFA CAVUSOGLU [
[
CUSTOMER SUCCESS MANAGER | SOLUTION
Turkish (Native) • English (C2)
CONSULTANT Open to business travel
PROFESSIONAL PROFILE
Customer Success Manager and Solution Consultant with 8 years of experience across enterprise SaaS, logistics technology, technical
support, customer onboarding, business analysis and operational improvement. Experienced in leading discovery workshops,
translating business requirements into practical solutions, managing PoCs and implementations, delivering executive demonstrations,
and coordinating customer, product, engineering and operations stakeholders. Strong technical foundation enables effective translation
between customer needs and technical teams while maintaining focus on adoption, service quality and business outcomes.
CORE COMPETENCIES
CUSTOMER SUCCESS SOLUTION & DELIVERY BUSINESS & OPERATIONS
Enterprise Customer Management Solution Consulting Business Analysis
Onboarding & Adoption Discovery & Requirements Process Improvement
Customer Retention & Support PoCs • SOWs • Implementation Route Optimization • Last-Mile Logistics
TECHNICAL STAKEHOLDERS LEADERSHIP
SaaS & Web Platforms Executive Presentations Team Coordination
Hardware / Software Troubleshooting Cross-functional Collaboration Escalation & RCA
Technical Documentation International Stakeholder Management Coaching • Reporting • Hiring
PROFESSIONAL EXPERIENCE
VanOnGo | Customer Success Manager / Solution Consultant
June 2025 – Present | SaaS / Logistics Technology
• Manage enterprise customer relationships across the customer lifecycle, with emphasis on onboarding, adoption, service quality and
continuous improvement.
• Lead discovery workshops, identify operational pain points and translate customer needs into structured business and functional
requirements.
• Design and manage Proofs of Concept (PoCs), Statements of Work, implementation plans and supporting project documentation.
• Deliver executive product demonstrations and solution presentations focused on customer workflows, operational challenges and
business value.
• Coordinate customer, engineering, product and operations stakeholders to move requirements from discovery through
implementation and adoption.
• Monitor KPIs, project milestones and risks; identify issues early and coordinate resolution across teams.
• Use customer feedback and operational insights to support product improvements and better customer outcomes.
• Apply route-optimization and last-mile logistics knowledge to help customers improve delivery operations and technology adoption.
Xsense Ltd. | Customer Success / Operations / Technical Support
January 2019 – June 2025 | Kyiv, Ukraine
Customer Success Manager | May 2024 – June 2025
• Onboarded new customers, managed pilots and provided ongoing support to drive successful product use.
• Worked with customers to understand requirements, resolve issues and improve their experience with the platform.
Green Process, Analytics & Customer Care Manager | September 2022 – June 2025
• Helped establish a new refurbishment and recycling function from the ground up, coordinating processes with company leadership
and technical teams.
• Collaborated with software and hardware engineers to support product and web-platform developments and implementations.
• Analyzed customer usage and service needs to identify opportunities to improve platform adoption and customer service.
Senior Technical Support Manager / Team Lead
• Progressed from technical support agent to team leader and senior technical support manager through demonstrated technical and
leadership capability.
Mustafa Cavusoglu • Customer Success Manager | Solution Consultant
• Diagnosed hardware and software issues, supported installations/configurations, coordinated repairs and replacements, and
managed simultaneous customer cases.
• Assigned and coordinated support-team work, followed up on cases, prepared regular reports and maintained communication with
customers through resolution.
• Worked cross-functionally with international branch teams in the USA, New Zealand, Peru, Argentina, Russia and Israel; provided
product feedback to support hardware and software improvements.
• Participated in recruitment and interviewing of new staff and maintained regular communication with company leadership.
Rustler Property Services LLC | Engineer of Management & Maintenance
June 2017 – December 2018 | Ukraine
• Maintained and configured computer equipment, checked technical condition, and supported equipment purchasing and accounting.
PayToSeller.com | Customer Support
June 2016 – June 2017 | Financial Services
• Provided English- and Turkish-language customer support through chat and calls within a financial-services environment.
EDUCATION & CERTIFICATIONS
Ege University, Izmir, Turkey | Bachelor of Science, Chemistry, 2007
Certifications & Knowledge: ISO 14001 • ISO 9001:2008 • Occupational Health & Safety Specialist Certification
LANGUAGES & ADDITIONAL INFORMATION
Languages: Turkish — Native • English — C2 Proficient • Russian — Elementary • Ukrainian — Elementary
Tools & Other: Microsoft Office • Adobe After Effects • CorelDRAW • CRM (ZohoDesk) • Driver’s License B
Work authorization: Turkish citizenship; Ukrainian work and residency permit. International business-travel experience including Japan,
New Zealand, Taiwan and South Korea.
Mustafa Cavusoglu • Customer Success Manager | Solution Consultant
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The candidate's resume is posted at https://www.work.ua/resumes/14141266/