Mustafa

MUSTAFA CAVUSOGLU
Customer Success Manager | Solution Consultant | Business Analyst
📍 Kyiv, Ukraine 📞 [open contact info](look above in the "contact info" section) ✉ [open contact info](look above in the "contact info" section)
🔗 Linkedin Profile
Turkish citizen | Ukraine work & residency permit | Available for business travel

PROFESSIONAL SUMMARY
Customer Success Manager and Solution Consultant with 8+ years in customer-facing technical roles, including 6+
years in logistics technology/SaaS. Lead discovery workshops, requirements gathering, PoC/pilot design,
implementation and onboarding, executive demonstrations, and cross-functional coordination with product,
engineering and operations teams. Strong in translating customer operations into practical solution designs, Excel
reporting, AI-assisted workflows, and last-mile/route-optimization. Experience working with international teams and
branch offices across the USA, New Zealand, Peru, Argentina and Israel. Kyiv-based; multilingual.

CORE COMPETENCIES

Customer Success & Adoption • Enterprise SaaS • Solution Consulting • Requirements Gathering & Business Analysis •
Implementation & Onboarding • PoC / Pilot Management • Stakeholder Management • Process Improvement • Last-Mile
Logistics & Route Optimization • Technical Troubleshooting & Root-Cause Analysis • Escalation & Case Management •
Platform Demonstrations & Product Training • Cross-Functional Coordination • Excel Reporting • AI-Assisted Workflows

PROFESSIONAL SKILLS

Active Listening • Customer Empathy • Clear Verbal & Written Communication • Presentation Skills • Cross-Cultural
Communication • Time Management • Prioritization • Adaptability • Teamwork • Continuous Improvement

PROFESSIONAL EXPERIENCE

VanOnGo — Customer Success Manager | Solution Remote / Kyiv, Ukraine | June 2025 –
Consultant Present

Manage enterprise customer relationships across onboarding, implementation, adoption and ongoing success.
Lead discovery workshops and translate customer operations and business needs into structured requirements and
solution designs.
Design and manage PoCs, Statements of Work, implementation plans and project documentation from scoping to sign-
off.
Deliver executive product demonstrations, customer training and change-management support via Microsoft Teams.
Coordinate product, engineering and operations teams to resolve customer requirements, dependencies and
implementation risks.
Track KPIs, risks and milestones in Excel; use AI-assisted workflows for research, documentation and customer
communication.
Convert recurring customer needs into product and process improvements; apply route-optimization and last-mile
knowledge to improve customers’ delivery operations.

Mustafa Cavusoglu — Curriculum Vitae Page 1 of 2

Xsense Ltd. Kyiv, Ukraine (Hybrid) | January 201 9 – June 2025
Customer Success Manager May 2024 – June 2025
Onboarded new customers and supported product adoption through training and platform demonstrations.
Created and managed customer pilots, coordinating requirements, communication and follow-up through the pilot
lifecycle.
Resolved customer issues and fed recurring feedback to product and engineering teams to maintain adoption and
satisfaction.
Green Process, Analytics & Customer Care Manager September 2022 – May 2024
Helped build Xsense’s refurbishment and recycling function from the ground up, establishing the operational process for
company products.
Worked directly with the CEO and software/hardware engineering teams to define and implement required device and
web-platform developments.
Analyzed customer usage to improve web-platform utilization and service quality; passed customer feedback and
operational observations to technical teams.
Senior Technical Support Manager / Team Leader January 201 9 – September 2022
Progressed from Technical Support Agent to Team Leader and then Senior Technical Support Manager.
Diagnosed and resolved hardware and software issues including installation, configuration, deployment support,
troubleshooting and root-cause analysis.
Managed multiple customer cases with prioritization and escalation in Zoho Desk; assigned tasks, monitored team
activity and prepared regular reports.
Collaborated with international teams and branch offices across the USA, New Zealand, Peru, Argentina, Russia and
Israel.
Provided product feedback to hardware and software teams and participated in recruitment and candidate interviews.

Rustler Property Services LLC — Engineer of Management & Ukraine | June 201 7 – December
Maintenance 201 8

Managed IT equipment procurement, accounting, maintenance and technical condition monitoring.

PayToSeller.com — Customer Support Kyiv, Ukraine | June 201 6 – June 201 7
Provided English- and Turkish-language chat and phone support for payment, card and credit services.

EDUCATION & CERTIFICATIONS LANGUAGES
Ege University, Izmir, Türkiye — BSc Chemistry (2007) Turkish: Native
Certifications: ISO 9001 :2008 • ISO 1 4001 • Occupational English: C2 Proficient (EF SET)
Health & Safety Specialist Certification Russian: B1
Ukrainian: A2

TOOLS & TECHNICAL PROFICIENCY ADDITIONAL INFORMATION
Microsoft Excel (formulas, pivot tables, lookups, charts) • Driving Licence: Category B
Microsoft Office • Microsoft Teams • Zoho Desk • AI tools International Business Travel: Japan, New Zealand,
• Adobe After Effects • CorelDraw • Jira • Confluence Taiwan, South Korea

Mustafa Cavusoglu — Curriculum Vitae Page 2 of 2