Maksym

Maksym
ABOUT ME
Senior Customer Support
Representative with a proven
Ivashchenko
track record in aviation industry
support (chat/phone/cases), Customer Support
recognized as a top-performing
agent. Combines technical
proficiency (CRM,
documentation) with strong SKILLS
client-facing skills honed in • Customer Support Excellence – Top-rated agent handling
high-pressure environments complex inquiries (aviation) via chat/phone/cases
(logistics, hospitality, sales). • Salesforce CRM – Case management, reporting, and workflow
Adept at process optimization, automation
• Process Optimization – Improved task efficiency in port logistics
team coordination, and
(Izmail Port) and sales documentation (Yuzhtehno-Oil)
cross-functional • Client Communication – Built rapport with diverse stakeholders
communication. (shippers, airline passengers, bar patrons)
• Team Leadership – Mentored subordinates (Izmail Port), trained
LANGUAGES staff (hospitality), and collaborated across departments
• English (strong B2+)
PAST EXPERIENCES
• Ukrainian (native)
June 2024 - Present - Customer Support
• Russian (native)
Representative, Senior @ CCIG Group
EDUCATION • Provided Customer Support for airline project, assisted in
organizational tasks
Odesa Maritime College of October 2023 - June 2024 - Foreman @ Izmail
Fishing Industry, Foreman Sea Commercial Port.
• Coordinated port-warehouse logistics & vessel operations.
Oversaw loading/unloading & mooring, ensuring safety
HOBBIES compliance. Managed teams, port communication &
• Cooking dock/equipment maintenance.
• Travels March 2023 - October 2023 - Bartender @
• Art Hurman
• Photography • Crafted diverse beverages precisely & creatively, exceeding
expectations. Delivered excellent customer service, built rapport,
• Video Games and multitasked effectively in fast-paced environments.
• Science (quantum physics) August 2021 - October 2023 - Bartender @
• Cosplaying
New York Street Pizza
• Crafted diverse beverages with precision & creativity, exceeding
CONTACT ME expectations. Delivered outstanding customer service, building
rapport in fast-paced environments. Multitasked effectively,
[open contact info](look above in the "contact info" section) upheld standards, and collaborated in teams.
[open contact info](look above in the "contact info" section) April 2020 - May 2021 - Sales Manager @
Yuzhtehno-Oil, LLC
Izmail, Odessa Region, • Resolved customer inquiries & coordinated cross-department
Ukraine communication. Developed sales documentation enhancing
efficiency and satisfaction. Streamlined multi-store logistics,
optimizing productivity and operations.