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Ruslan Borodin
Delivery / Product Manager | Program Manager | Digital Transformation

Delivery / Product Manager with 18+ years in IT and business management, including 8+ years in delivery
leadership, 4+ years in product and digital transformation, and 6+ years in program-level coordination.
Delivered 50+ software products across fintech, banking, outsourcing, AR/VR, retail, and public services,
including enterprise platforms, CRM/ERP systems, and SaaS-like digital services.
Led multi-team initiatives with budgets up to US$ 1.7M+ and managed distributed teams of up to 35 specialists,
consistently delivering complex projects under strict deadlines and regulatory constraints.
Motivated by building scalable digital products and structured delivery processes that create measurable
business impact and long-term value through transparent communication and cross-functional alignment.

Skills
Delivery Management (core) Program & Digital Transformation
• End-to-end delivery lifecycle (SDLC) • Multi-project / multi-stream coordination
• Scope & requirements management • Regulatory alignment & compliance
• Backlog ownership & prioritization • Change management
• Risk & dependency management • Digital transformation initiatives
• Budgeting & financial control • Cross-department governance
• Stakeholder engagement & communication • National-scale rollout coordination
• Cross-team coordination
• Agile, Scrum, Kanban, Hybrid delivery models
Product & Business Technical & Tools
• Product discovery & hypothesis validation • Jira, Confluence, Notion
• Roadmapping & feature prioritization • MS Project, MS Excel, SQL
• Customer journey & UX fundamentals • Power BI, Tableau, ArcGIS
• Data-driven decision-making • ERP systems (SAP for Banking)
• Business analysis & process mapping • SaaS-like platforms & enterprise systems
• Value proposition & product metrics • AI
Soft Skills
Strategic thinking | Result-orientedness | Leadership & mentoring | Crisis & deadline management | High
resilience | Communication & negotiation

Experience
Delivery Manager — INFOTECH (State Enterprise)
Nov 2023 – Present | Kyiv, Ukraine
PROJECT 1: D IGITAL S OCIAL PROTECTION PLATFORM (MULTI-MODULE SYSTEM)
Role: Delivery Manager Context: Development of a suite of digital services for social protection officers across
all Ministry of internal affairs (MIA) departments.
What I did:
• Managed end-to-end delivery of multiple platform modules in parallel (requirements → development →
testing → rollout).
• Coordinated cross-functional teams (BA, UX, dev, QA) and aligned delivery with ministry stakeholders.

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• Maintained regular communication with MIA C-level leadership to synchronize product vision,
priorities, and release expectations.
• Implemented structured backlog management and release planning to stabilize delivery cadence.
• Ensured delivery of ~15% more functionality than initially scoped without increasing budget. Impact:
Improved operational efficiency of social support officers nationwide; increased adoption across MIA
units. Tools: Jira, Confluence, Notion, internal MIA ToolKit.

PROJECT 2: D ATA ANALYTICS D OMAIN & “COMMUNITY S AFETY ECOSYSTEM ” MODULE
Role: Delivery Lead Context: Launch of a new analytics capability and development of a safety-oriented
module to enhance situational awareness for territorial communities and improve safety in secondary
education institutions.
What I did:
• Established delivery processes for a new analytics domain (team setup, workflows, prioritization,
release cadence).
• Managed delivery of analytical dashboards, GIS-based tools, and data-driven services for internal
ministry stakeholders.
• Led the development of the “Community Safety Ecosystem” module to support community-level
situational awareness and safety monitoring for schools.
• Coordinated work across BI, GIS, and software engineering teams to ensure consistent delivery across
multiple streams.
• Conducted regular C-level communication with MIA leadership to align product roadmap, validate
priorities, and secure cross-department support. Impact: Enabled data-driven decision-making within
the Ministry and introduced a new capability for community safety monitoring and rapid situational
response. Tools: ArcGIS Insights/Experience Builder, Tableau, Power BI, Jira, Confluence.
Key Achievement
• Recognized as “Employee of the Year 2024” for exceptional delivery performance and organizational
impact.

State Expert — Ministry of Social Policy of Ukraine
Mar 2021 – Nov 2023 | Kyiv, Ukraine
PROJECT 1: REGULATORY FRAMEWORK FOR D IGITAL SOCIAL SUPPORT PROGRAMS
Role: Program Coordinator / Delivery Lead Context: Development and implementation of a regulatory
foundation enabling large-scale digitalization of social support services for vulnerable populations.
What I did:
• Led end-to-end development of regulatory documents (Cabinet of Ministers resolutions, ministerial
orders) required to launch and scale digital social support mechanisms.
• Coordinated multiple workstreams involving legal, policy, IT, and regional stakeholders to ensure
alignment between regulatory requirements and product delivery.
• Structured requirements for digital processes and ensured their integration into national social
protection systems.
• Maintained regular communication with senior leadership of the Ministry to validate priorities and secure
cross-department alignment. Impact: Enabled nationwide transition from paper-based to digital
workflows for key social support programs, improving speed, transparency, and accessibility of services.
PROJECT 2: NATIONAL ROLLOUT OF THE “S OCIAL H ROMADA” PLATFORM
Role: Program Manager / Delivery Lead Context: Nationwide implementation of a digital platform used by local
communities to process social aid applications and deliver social services.
What I did:

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• Managed the national rollout program, training, and platform adoption across hundreds of territorial
communities.
• Oversaw delivery of platform enhancements required for scaling, ensuring alignment between product
teams, regional authorities, and ministry leadership.
• Built structured rollout processes (communication, support, monitoring) to accelerate adoption and
reduce operational bottlenecks.
• Collaborated with UNDP and other partners to synchronize delivery timelines, resources, and
implementation priorities. Impact: Number of connected communities increased 3.4× (from 429 to
1,435), and digital applications for social protection grew 2.5× within one year of active rollout,
significantly expanding digital service coverage nationwide.

Marketing Director — UATV (Ukrainian National Broadcaster)
Jan 2018 – Dec 2019 | Kyiv, Ukraine
PROJECT: VENDOR S ELECTION FOR ENTERPRISE CRM SYSTEM
Role: Project Lead (CRM Vendor Evaluation) Context: The company planned to implement an enterprise-level
CRM to unify customer management, streamline workflows, and support marketing operations.
What I did:
• Led the full vendor selection process for an enterprise CRM system, including requirements gathering,
market research, and evaluation of potential suppliers.
• Coordinated cross-functional input from marketing, sales, operations, and IT to define functional and
technical criteria.
• Prepared RFI/RFP documentation and managed communication with shortlisted vendors.
• Conducted preliminary solution assessments and facilitated decision-making for the next
implementation phase. Clarification: The project concluded at the vendor selection stage; product
implementation was not initiated. Impact: Provided the organization with a structured CRM selection
framework and a validated shortlist of suitable enterprise solutions for future implementation. Tools: MS
Excel, Google Workspace, internal evaluation templates.

Product / Delivery Manager — Nice Tiles (3D Visualization Startup)
Jan 2016 – Dec 2018 | Kyiv, Ukraine
PROJECT: 3D VISUALIZATION PLATFORM FOR CERAMIC TILE D ESIGN (HARDWARE + SOFTWARE PRODUCT)
Role: Product / Delivery Manager Context: Development of an interactive 3D visualization platform combining
software, touchscreen interfaces, and hardware installations for retail showrooms and design studios.
What I did:
• Led end-to-end delivery of a SaaS-like 3D visualization platform, coordinating software development,
UX, hardware integration, and showroom deployment.
• Defined product requirements, user flows, and feature roadmap based on retailer needs and showroom
usage patterns.
• Managed cross-functional teams (software engineers, 3D designers, hardware technicians) to ensure
synchronized delivery across multiple workstreams.
• Oversaw installation, testing, and optimization of interactive kiosks and large-format touchscreen
systems in retail environments.
• Coordinated legal and operational setup for international expansion (company registration in the UK and
US). Impact: Delivered a stable, scalable visualization platform that improved customer engagement in
retail showrooms and enabled the company to expand into new markets. Tools: Jira, Confluence, MS
Project, Google Workspace.

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Project / Delivery Manager — NICE Interactive
Jan 2008 – Dec 2016 | Kyiv, Ukraine
PROJECT STREAM 1: INTERACTIVE & IMMERSIVE SOLUTIONS P ORTFOLIO (50+ DELIVERED SOFTWARE
PRODUCTS)
Role: Project / Delivery Manager Context: Development and delivery of interactive digital solutions for retail,
events, museums, and corporate clients across multiple countries
What I did:
• Managed end-to-end delivery of 50+ interactive software products, including AR/VR experiences,
gesture-controlled apps, multi-touch interfaces, and immersive installations.
• Coordinated cross-functional teams (software engineers, 3D designers, motion specialists, QA) across
multiple parallel projects.
• Defined requirements, user flows, and delivery plans for each solution, ensuring predictable release
cycles despite high variability of client needs.
• Oversaw integration of custom software with sensors, cameras, motion-tracking systems, and
large-format displays.
• Built reusable components and delivery frameworks that reduced development time for new interactive
products. Impact: Delivered a scalable portfolio of interactive solutions used at international
exhibitions, retail chains, and corporate events; increased delivery capacity and reduced time-to-market
for new products. Tools: Jira, Trello, Adobe Suite, Unity (coordination level), custom CMS tools.
PROJECT STREAM 2: HARDWARE-INTEGRATED DIGITAL INSTALLATIONS (TOUCH, MOTION, HOLOGRAPHIC,
SENSOR-BASED SYSTEMS )
Role: Delivery Lead Context: Development and deployment of complex hardware-software installations for
retail, entertainment, and public spaces.
What I did:
• Led delivery of hardware-integrated digital systems, including motion-sensing walls, holographic
displays, interactive kiosks, and multi-touch tables.
• Coordinated hardware procurement, assembly, testing, and on-site installation in collaboration with
engineering teams and external vendors.
• Managed full deployment cycle: installation, calibration, field testing, optimization, and post-launch
support.
• Ensured seamless integration between software modules, sensors, controllers, and display systems.
• Built operational processes for logistics, installation scheduling, and maintenance across multiple
locations. Impact: Successfully deployed dozens of interactive installations that enhanced customer
engagement and brand visibility for clients; ensured stable operation of complex hardware-software
systems in high-traffic environments. Tools: Jira, Confluence, hardware diagnostic tools, motion sensor
SDKs.

Product Analyst — Ukrgasbank
2008 – 2009 | Kyiv, Ukraine
PROJECT: SME B ANKING PRODUCT CONCEPTS
Role: Product Analyst Context: Early-stage development of digital and operational concepts for SME lending
and service processes.
What I did:
• Analyzed SME customer needs and competitive offerings to identify opportunities for improving SME
lending and service workflows.
• Prepared product concepts and preliminary functional requirements for future SME banking solutions.

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• Collaborated with business units to translate operational challenges into structured product
hypotheses. Impact: Strengthened the bank’s understanding of SME customer needs and informed
future development of SME banking products and processes.

Project Coordinator — Ukrsibbank (BNP Paribas Group)
Jan 2005 – Dec 2008 | Kyiv, Ukraine
PROJECT: ERP / CORE B ANKING SYSTEM ENHANCEMENTS (SAP FOR BANKING)
Role: Project Coordinator Context: Coordination of functional enhancements and process improvements
within the bank’s ERP and core banking systems.
What I did:
• Coordinated delivery of updates and functional improvements for SAP for Banking and related
enterprise systems.
• Gathered and structured business requirements from retail, operations, and risk departments for IT
development teams.
• Facilitated communication between business units, IT teams, and external vendors during
implementation of system changes.
• Monitored delivery timelines, scope, and compliance with regulatory requirements. Impact: Ensured
stable and compliant implementation of changes in core banking systems, supporting operational
continuity and regulatory alignment. Tools: SAP for Banking, MS Excel, internal workflow systems.

SOCIAL IMPACT PROJECT
Volunteer Project Coordinator — Led a fundraising initiative within a volunteer group to procure critical
medical equipment for a neonatal unit supporting premature infants. Coordinated the full cycle from
fundraising and vendor communication to delivery and commissioning. The project was successfully
completed, and the equipment was put into operation, improving survival outcomes for preterm
newborns.

Education
Master’s Degree in Economics Kharkiv National University of Economics, Ukraine
Diploma in Information Systems in Business Thames Valley University (Kharkiv Campus), UK
Additional Education & Certifications
Certificate in Digital Transformation for Public Sector CDTO Campus
Diploma in Delivery Management Robot_Dreams, Kyiv
Diploma in Business & IT Project Management (BPM3) Pro PM Construction, Kyiv

Languages
• Ukrainian: Native
• Russian: Native
• English: Upper-Intermediate

Operating mode – on site and/or combined