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Work experience

Head of Infrastructure and Service

from 12.2023 to 03.2026 (2 years 4 months)
"Piraeus Bank ICB" JSC, Київ (Фінанси, банки, страхування)

Leading the bank's infrastructure and service functions within a high-compliance environment.
Managing a cross-functional department, including system administration, networking, and technical support groups.



Key Achievements & Results:

* Service Excellence & High Availability: Re-engineered the service delivery model and core ITIL processes (Incident, Change, Problem Management), achieving a consistent 99.99% SLA for critical banking services.
* Strategic Cost Optimization: Optimized infrastructure spending and licensing by renegotiating vendor contracts and implementing "right-sizing" strategies, successfully reducing TCO while maintaining high service quality.
* Governance & Regulatory Compliance: Ensured compliance with National Bank of Ukraine (NBU) regulations and PCI DSS standards. Deployed an enterprise-wide Vulnerability Management system and enhanced perimeter security.
* Business Continuity & Resilience: Mitigated operational risks by modernizing the Disaster Recovery (DR) strategy and implementing proactive, 24/7 infrastructure monitoring.
* Digital Transformation: Designed and executed a strategic infrastructure roadmap that accelerated the deployment of new digital products and improved overall organizational agility.

Core Responsibilities:

* Financial Oversight: Full ownership of CAPEX/OPEX budgeting, financial planning, and IT investment ROI.
* Strategic Leadership: Aligning the IT infrastructure roadmap with long-term business goals and regulatory shifts.
* Vendor Management: Managing end-to-end relationships with global vendors and system integrators.
* Team Development: Directing cross-functional technical teams, establishing KPIs, and fostering a culture of continuous improvement.

Chief information officer

from 03.2019 to 11.2023 (4 years 9 months)
Secur Group, Київ (Охорона, безпека)

• Led enterprise IT across distributed infrastructure and cross-functional teams.
• Achieved 99.95% uptime for business-critical systems.
• Developed and launched dealer portal, improving web performance by 50%.
• Integrated Microsoft Power BI for executive dashboards and real-time reporting.
• Introduced SLAs and KPIs; led full IT department restructuring.
• Prepared for the ISO 27001 certification and launched cyber defense programs.

Chief technology officer

from 05.2017 to 03.2019 (1 year 11 months)
Exenens, Київ (IT)

• Managed IT outsourcing projects.
• Led IT service delivery to clients.
• Conducted IT audits for 25+ companies and built tailored IT support operations.

Head of IT department

from 09.2015 to 05.2017 (1 year 9 months)
Finam (Ukrainian subidiary), Київ (Фінанси, банки, страхування)

• Managed tech support and 24/7 duty support groups.
• Upgraded datacenter to Tier II+, improving reliability and reducing incidents by 20%.

Education

National Technical University of Ukraine "Kyiv Polytechnic Institute"

CHEMICAL ENGINEERING FACULTY, Automated Process Control Systems, Київ
Higher, from 2002 to 2008 (6 years)

Additional education and certificates

Financial accounting for managers

2016

"Young executive" training cource

2010

Effective presentaions

2010

Interconnecting Cisco Network Devices

2010

Knowledge and skills

• MS Office
• 1С
• 1C
• SQL
• Active Directory
• MS SQL Server
• VMware
• Activity
• Активность
• MS Exchange Server
• DFS
• MS Azure
• DPM
• Amazon RDS
• SCCM
• SCOM
• IT-service management ( ITIL )
• Systems administration
• People management
• Business Process Management

Language proficiencies

English — above average

Additional information

C-level IT leader with a track record of modernizing infrastructure, instituting ITIL/ITSM operations, and raising service reliability in financial and services sectors. Focus areas: predictable business-aligned SLAs, cybersecurity and compliance (NBU, ISO 27001, PCI DSS), executive analytics (Power BI), and OPEX/CAPEX optimization.

Open to discussing opportunities for Chief Information Officer, Head of Infrastructure, or Head of IT roles where I can apply my experience to lead strategic transformation and deliver measurable business impact.

CORE COMPETENCIES
Strategy & Governance: IT strategy and portfolio, budgeting/TCO, OKR/KPI, roadmaps, architectural oversight, vendor & contract management.

Service Operations: ITIL/ITSM, SLA/OLA, Service Desk, 24×7 NOC/SOC, SRE practices.

Infrastructure: VMware; Windows/Linux; M365/Entra ID;

Exchange/SharePoint/OneDrive/Teams; networks (L2/L3, VPN); DC/DR/BCP.
Security & Compliance: ISO 27001, NBU 95, PCI DSS; IAM/PAM; DLP/EDR.

Data & Reporting: Power BI for executives, service metrics, FinOps.

Leadership: Org design, cross-functional team building, hiring/coaching, change management.