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Work experience

DISPATCHER (REMOTE LOGISTICS & CUSTOMER SERVICE/SUPPORT)

from 01.2024 to 07.2025 (1 year 7 months)
American Transportation and Limo Services, Remote (Transportation and logistics)

•Managed real-time operations during night shift
hours (23:00 - 08:00).
• Provided customer support via phone and email.
• Gathered critical information to support the sales
team.
• Ensured timely and error-free service execution.
• Delivered high-quality customer service with
accurate information and swift resolutions.

SALES MANAGER AND TEAM LEADER IN SALES

from 11.2020 to 11.2023 (3 years)
Maxima LTD, Kyiv (Telecommunications and networking)

Use of CRM and IT tools

Consistent generation of 3 new leads daily,
averaging 15-20 sales per month.

Skilled in cold prospecting within cryptocurrency,
forex, fitness, and supplement industries.

Monitored sales performance, adjusting tactics to
meet targets.

Collaborated with cross-departmental teams to
ensure alignment with company strategies.

Prepared detailed sales reports for management
and stakeholders.

Knowledge and skills

• Self-growth
• Conducting online chats
• Ability to work in multitasking mode
• Fast typing
• Receiving incoming calls
• The first line of support
• Communicability
• Google Sheets
• MS Excel

Language proficiencies

• English — above average
• Spanish — fluent