Santiago

ABOUT ME

I am a responsible and resourceful person with experience in customer
service, logistics, and administrative management in the transportation
sector. I adapt easily to digital tools and remote work environments. I
am fluent in Spanish and English, and have a basic understanding of
Russian. I currently work as a freelancer, managing back-office tasks
and customer support for international companies. I seek to continue
SANTIAGO growing professionally in a dynamic environment where I can

PROCEL contribute commitment and efficiency.

Remote Logistics &
Customer
Service/support
WORK EXPERIENCE

C O N TA C T S
DISPATCHER (REMOTE LOGISTICS Miami, FL
& CUSTOMER SERVICE/SUPPORT)
PHONE NUMBER American Transportation and Limo
Services
[open contact info](look above in the "contact info" section)
Jan 2024 - Jul 2025
EMAIL
[open contact info](look above in the "contact info" section) • Managed real-time operations during night shift
ADDRESS hours (23:00 - 08:00).
Sedavi, Valencia, 46910,
• Provided customer support via phone and email.
Spain
• Gathered critical information to support the sales
team.
E D U C AT I O N • Ensured timely and error-free service execution.

• Delivered high-quality customer service with
2024 accurate information and swift resolutions.

BACHELOR'S
DEGREE IN SALES MANAGER AND TEAM Kyiv/Sofia
BUSINESS LEADER IN SALES (B2C/B2B)
ADMINISTRATION Maxima LTD
AND Nov 2020 - Nov 2023
MANAGEMENT • Proficient CRM and database management with over
Taras Shevchenko 2,000 prospects.
National University of
• Consistent generation of 3-7 new leads daily,
Kyiv, Kyiv
averaging 10-15 sales per month.
• Cursed in English
• Skilled in cold prospecting within cryptocurrency,
forex, fitness, and supplement industries.

SKILLS • Crafted and executed persuasive strategies to
overcome objections and secure sales closures.

Microsoft Office (Excel, • Leadership and oversight of sales teams, including
Word, Outlook) training and professional development.

• Monitored sales performance, adjusting tactics to
CRM Tools (Lead
meet targets.
management and follow-up)
• Collaborated with cross-departmental teams to
ensure alignment with company strategies.
Google Workspace tools
(Sheets, etc)
• Prepared detailed sales reports for management
and stakeholders.
Fast Learner in IT Systems

Effective communication
and cols calling/sales LANGUAGES

Spanish English

P E R S O N A L D E TA I L S Ruso/Ukrainian

Date of birth:
10 Jan 2000

Nationality:
Ecuador

Visa status:
NIE con permiso de trabajo

DRIVING LICENSE

Driving license category
Carnet B