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Work experience

Implementation Support Consultant

from 09.2018 to now (5 years 8 months)
IT, HR, Services

Implementation documentation review

Preparing and executing the UAT test scenarios

Support key project participants with the implementation of the product

project management

PMO Lead, Project Manager - Infrastructure project

from 05.2018 to 09.2018 (4 months)
Accenture, Prague (IT)

o Organizing and facilitating the Community meetings.
o Preparation of ad hoc reports requested by countries, providers, head office, other internal departments.
o Develop a detailed project plan to track progress
o Manage the relationship with the client and all stakeholders
o Resource planning and allocation.
o Quality assurance.
o Perform risk management to minimize project risks
o Managing project administration, including all documentation.
o Meeting budgetary objectives.
o Tracking project performance.

Test Analyst

from 08.2017 to 05.2018 (9 months)
Home Credit International, Brno (Home Credit International)

- Support testers on country side
- Performing business analysis of customers requirements
- Planning and leading continuous deliver sprints
- Preparing scope of new functionalities and presenting to customer
- Preparation of test cases/ test scenarios
- Analyze issues and solving problems
- Daily basis communicate with responsible teams and discussing, solving issues
- Onside support, if necessary
- Support production and non-production issues solving, retesting
- Responsible for UAT environment and testing – smoke tests, health check, retest issues


Specific areas:
Finance:
•Responsible for Cards, Finance – Card management, Account management, Banking system
•Deep analyze Cards/Finance issues using PL/SQL, Enterprise architect, web application
•Checking whole way of messages from/to bank
•Check jobs running successfully

Collection:
•Responsible for collection tools – Loxon, MUCH/MUF
•Deep analyze Collection issues using PL/SQL, web application
•Parametrization of Collection tools
•Check jobs running successfully

Business Analyst/ ERP Support

from 06.2016 to 08.2017 (1 year 2 months)
Apprise, Bethlehem, USA (Supply Chain)

o Research software issues, simple query writing and data analysis.
o Execute final resolution of client issues, including compiling and delivering code, execution of utilities, etc.
o Work with Apprise engineers and customers to develop custom software enhancement requests.
o Work with customers by phone and online on the analysis, identification and resolution of their issues
o Assist with the testing of new software releases, as well as the creation of Service Packs for existing releases.

Media planner - campaign manager

from 11.2013 to 05.2016 (2 years 6 months)
Monster worldwide, Prague, Czech republic (IT)

o International communication, online advertising.
o Preparing and uploading online banners for media campaigns, supporting different countries, handle the main communication with different parties, supporting mainly Scandinavia, Italy, BENELUX. o Different banner formats used and handled.
o Using Online AdStream - Xaxis, other internal systems.
o Processing the testing of the adtags for media campaigns in QA for the whole Europe, using the JIRA app, handle the communication with developer teams.
o Creating the internal wiki for all Europe Ad Operation team.
o Working on new and upcoming projects and products in field of Ad Operations.

Copywriter and freelancer

from 01.2013 to now (11 years 4 months)
IT, PR and Marketing

Копирайт, рерайт, СЕО копирайт,
дизайн,
создание сайтов,
коррекция,
юзабилити,
анализ конкурентов
реклама

Support technical analyst

from 07.2011 to 06.2012 (11 months)
WebCase, Kiev (IT)

o Support and Monitoring of ticket system;
o Assist customers when problems arise;
o Assisted the middle tester with formulating test approaches, and helping to execute it and evaluate the results;
o Bug reporting in internal Request tracker, helping with creation of test scenarios. o Testing WEB applications.
o Processing of orders, claims, product consultancy, updating information in database, translating, text corrections, statistics, creating presentations, preparing of accounting data.

Education

Masarykova Univerzita Brno

Sociologie, Brno, Czech Republic
Higher, from 2012 to 2012 (11 months)

Диплом бакалавра по специальности - социология.

Харьковский Национальный Университет

Социология, Харьков
Higher, from 2005 to 2011 (5 years 10 months)

Skola Mezinarodnych a Verejnych vztahu

PR & Marketing, Prague, Czech Republic
Specialized secondary, from 2003 to 2005 (1 year 9 months)

Additional education and certificates

IQ languages, Italian language - В2

2011

English plus MALTA course of Advanced English language

2012

Czechitas - Modern Agile in practice.

2018

CA Technologies, Python programming courses

2018 - 2019

Knowledge and skills

Language proficiencies

• English — advanced
• Italian — advanced
• Czech — advanced
• Swedish — beginner
• Russian — fluent
• Ukrainian — fluent
• French — average

Additional information

Young professional, fluent in 4 languages, customer oriented and well organized. Interested in Customer Support, Testing, Marketing and Analytical roles. Looking for remote job.