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VLADYSLAV PAIUK
EXPERIENCED HEAD SUPERVISOR | BACK
OFFICE OPERATIONS | CUSTOMER SUPPORT
TEAM LEAD

Experienced professional with a strong background as a Cross-
functional customer support team supervisor in a medical
laboratory, proficient in overseeing operations, personnel
training, managing teams, and ensuring efficient workflows.

EXPERIENCE
CONTACT INFORMATION Head of Customer Support
Rivne, Ukraine LabQ Diagnostics | June 2022 - June 2024
[open contact info](look above in the "contact info" section) Maintained liaison between the customer support teams
[open contact info](look above in the "contact info" section) and other units of the company.
Monitored team performance and kept track of the
customer support team KPIs on a weekly basis.
EDUCATION Was responsible for discovering training needs and
providing coaching.
Master's degree:
Language Interpretation Customer Support Team Supervisor
Rivne State University of Humanities
LabQ Diagnostics | 2020 May - June 2022
(English, French) , 2018-2020
Bachelor's degree: Managed and guided a team of customer support
English Language and Literature / Letters representatives, providing coaching, training, and
Rivne State University of Humanities, performance feedback to ensure exceptional service
2014-2018 delivery.
Collaborated with team members and other departments
to coordinate tasks, track progress, and ensure timely
SKILLS completion of assignments or projects.
Processed confidential information and documents with
Cross-functional Team Leadership; discretion and maintain its proper organization.
Medical Laboratory Customer Service;
Project & Personnel management; Customer Support & Billing Representative
Customer Support Quality Assurance; LabQ Diagnostics | March-May 2020
KPI Implementation;
Back/Remote office operations; Provided exceptional customer service and support to
Team Management and Coordination; patients, medical professionals and insurance companies
Employee Onboarding, Training, and representatives.
Development. Conducted thorough insurance verification in order to
prepare and submit medical insurance claims.
Compiled detailed reports on lab productivity, employing
different spreadsheet software to generate
comprehensive sheets for analysis and evaluation.
REFERENCES
Personal Assistant to Director
Kenneth Tessler
Director of Operations at LabQ Diagnostics MI Direct Express | Aug 2019 - Feb 2020

[open contact info](look above in the "contact info" section) Administrated phone-based payments and ensured
[open contact info](look above in the "contact info" section) compliance with industry and company standards.
Kept track of the Automotive insurance policies in
order to ensure they remain valid and up to date.
Assisted drivers and promptly addressed their
concerns or issues with the trucks.