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Customer support representative
- Considering positions:
- Customer support representative, HR-менеджер, Recruiter, офіс-менеджер, скаут, менеджер з якості, менеджер з продажу, спеціаліст техпідтримки, контент-менеджер
- Age:
- 24 years
- City of residence:
- Ivano-Frankivsk
- Ready to work:
- Kyiv
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/14969443/
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Alisa Shevchenko
Customer Support / HR / Remote Assistant | Advanced English | Open to Relocation
Contact Information
E-mail: [open contact info ](look above in the "contact info" section)
Mobile: [open contact info ](look above in the "contact info" section)
Location: Kyiv, Ukraine (Open to Relocation)
Date of Birth: February 27, 2002
Languages: English (Advanced), Ukrainian (Native), Russian (Fluent)
Education
Kyiv Polytechnic Institute - Germanic Languages, Technical Translation
Kirovograd Boarding School of Arts - Dance Direction, Humanities
Secondary School No.5, Svitlovodsk
Work Experience
HR & Driver Support Specialist | Global Logistics, Kyiv | 2023-2024
- Onboarded over 50 drivers for the US market within 3 months
- Handled 100+ incoming calls weekly, providing real-time driver support
- Managed a portfolio of ~300 active drivers and maintained their records
- Conducted interviews and guided drivers through documentation processes
- Coordinated with US insurance companies (5+ calls/day) for vehicle policies
Sales Consultant | House of Toys, Kyiv | June 2023 - December 2023
- Guided customers in product selection and processed transactions
- Maintained inventory records and ensured tidy product displays
Waiter | Serenity Bay Hotel, Tsarevo, Bulgaria | June 2022 - August 2022
- Prepared and maintained clean dining areas
- Assisted with basic bar service and table setup
Alisa Shevchenko
Customer Support / HR / Remote Assistant | Advanced English | Open to Relocation
Additional Training
Customer Service Training, Kyiv | 2024
- Building customer trust and engagement
- Handling complaints with empathy and efficiency
- Active listening, persuasive communication
- Conflict resolution and service recovery
Skills
- Advanced spoken and written English
- Customer service and problem-solving
- HR and recruitment onboarding processes
- Strong communication and teamwork
- Google Workspace (Docs, Sheets, Drive), CRMs
- Organizational and multitasking abilities
- Time management and attention to detail
Customer Support / HR / Remote Assistant | Advanced English | Open to Relocation
Contact Information
E-mail: [
Mobile: [
Location: Kyiv, Ukraine (Open to Relocation)
Date of Birth: February 27, 2002
Languages: English (Advanced), Ukrainian (Native), Russian (Fluent)
Education
Kyiv Polytechnic Institute - Germanic Languages, Technical Translation
Kirovograd Boarding School of Arts - Dance Direction, Humanities
Secondary School No.5, Svitlovodsk
Work Experience
HR & Driver Support Specialist | Global Logistics, Kyiv | 2023-2024
- Onboarded over 50 drivers for the US market within 3 months
- Handled 100+ incoming calls weekly, providing real-time driver support
- Managed a portfolio of ~300 active drivers and maintained their records
- Conducted interviews and guided drivers through documentation processes
- Coordinated with US insurance companies (5+ calls/day) for vehicle policies
Sales Consultant | House of Toys, Kyiv | June 2023 - December 2023
- Guided customers in product selection and processed transactions
- Maintained inventory records and ensured tidy product displays
Waiter | Serenity Bay Hotel, Tsarevo, Bulgaria | June 2022 - August 2022
- Prepared and maintained clean dining areas
- Assisted with basic bar service and table setup
Alisa Shevchenko
Customer Support / HR / Remote Assistant | Advanced English | Open to Relocation
Additional Training
Customer Service Training, Kyiv | 2024
- Building customer trust and engagement
- Handling complaints with empathy and efficiency
- Active listening, persuasive communication
- Conflict resolution and service recovery
Skills
- Advanced spoken and written English
- Customer service and problem-solving
- HR and recruitment onboarding processes
- Strong communication and teamwork
- Google Workspace (Docs, Sheets, Drive), CRMs
- Organizational and multitasking abilities
- Time management and attention to detail
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The candidate's resume is posted at https://www.work.ua/resumes/14969443/