Андрій

ANDRII BEREZA
Customer Support | Technical Support | Amazon Account
Management
Results-driven Customer Support Specialist with experience in international customer service,
mentoring, legal claims handling, and complex case management. Advanced PC user with strong
troubleshooting skills, excellent self-learning ability, and a proven track record of quickly adapting to
new systems and workflows. Interested in Customer Support, Technical Support, Amazon Account
Management, Research, and Operations roles. Strong at independently finding solutions, learning
new tools, analyzing information, and improving processes.

CONTACT
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
Location: Ukraine
Driver's License: B1

CORE SKILLS
• Customer Support (Chat, Email, Phone)
• Technical Support & Troubleshooting
• Amazon Research & Account Management Fundamentals
• Advanced PC User
• Information Research & Problem Solving
• Salesforce CRM
• Microsoft Excel (Pivot Tables, Charts, Data Analysis)
• Microsoft Word
• Quality Assurance Fundamentals
• Team Mentoring & Training
• Multitasking & Process Improvement

PROFESSIONAL EXPERIENCE
Customer Support Specialist / Mentor
Simply Contact – Wizz Air Project (Remote)
August 2023 – Present
• Supported international customers through chat, email, and phone channels.
• Worked with English-speaking customers (B2 level) and handled Italian and German requests
using translation tools.
• Specialized in complex compensation and legal claim cases.
• Communicated with courts and law offices regarding customer claims and compensation
processes.
• Participated in discussions with the client regarding operational processes and difficult cases.
• Mentored new agents and contributed to onboarding improvements.
• Successfully completed internal training for Supervisor and Quality Assurance positions.
• Recognized as one of the agents capable of handling the full range of claim categories and legal
requests.
Amazon Researcher
Freelance / Contract Basis
Several months
• Conducted product and market research for Amazon-related operations.
• Analyzed product opportunities, competition, and marketplace trends.
• Developed practical understanding of Amazon ecosystem processes and account management
fundamentals.
• Worked with data collection, research methodologies, and information analysis.

EDUCATION
Bachelor's Degree
Poltava State Agrarian University
2015 – 2019

ADDITIONAL TRAINING
Excel Course:
• Pivot Tables
• Charts & Data Visualization
• Data Processing Fundamentals

LANGUAGES
• Ukrainian — Native
• English — B2
• Italian — Working knowledge with translation tools
• German — Working knowledge with translation tools

PERSONAL STRENGTHS
• Strong result-oriented mindset
• Highly motivated to grow professionally and increase earnings
• Fast learner with excellent adaptability
• Strong independent research skills
• Analytical thinking and problem-solving approach
• Reliable, responsible, and self-motivated