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Work experience

Customer support representative

from 04.2024 to now (2 years 4 months)
5Motors Locksmith, Remote (Security, guarding)

1) Coordinated service calls, dispatch locksmith technicians to client locations, and manage appointment calendars.
2) Contacted customers after services to ensure satisfaction and encourage repeat business and referrals.
3) Built positive relationships with customers to maintain trust, loyalty, and long-term business, leading to high customer retention contributing to a 25% revenue boost.
4) Responded promptly to phone calls, emails, and walk-in customers seeking locksmith services(lockouts, key duplication, lock installation, repairs, etc).

Head of customer support

from 01.2022 to 02.2024 (2 years 2 months)
Trucking42, Remote (Transportation and logistics)

1) Documented customer interactions, inquiries, and resolutions accurately in the company's CRM system to maintain thorough and organized records.
2) Guided customers through required paperwork for local and international shipments, including customs clearance.
3) Provided tailored recommendations based on customer preferences, needs, and budget, enhancing the overall customer experience and fostering long-term customer loyalty.
4) Conducted follow-up communications with customers to ensure satisfaction, gathering feedback and addressing any remaining concerns or questions, resulting in a 90% customer satisfaction rate post-interaction.

Education

Michael Okpara University of Agriculture Umudike Abia State

Computer Science, Kyiv
Higher, from 2015 to 2019 (4 years)

Additional education and certificates

Data Analytics, Certificate of completion Data Analytics

2025, 6months

Knowledge and skills

• Zoho CRM
• HubSpot
• Asana
• Management of CRM
• Salesforce CRM Analytics
• MS Office
• Google Docs
• Data management
• Understandability
• Data analysis
• Organizedness

Language proficiencies

English — fluent