Masia

Somisa Chantelle Masia

Mobile: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
Personal profile statement

I would love to describe myself as motivated and hard-working person who always aims for perfection in any given task. I can work really well under pressure with exceptional multitasking skills. I attained most of my professional experience through communication, sales, customer support consulting and account management. It would be an exciting privilege for me to join a company where my skills will be utilized and be of great use to the business.

Objective
To be a part of the organization that indulges professional growth which provides challenging rewarding career while allowing me to utilize my knowledge and skills.

Employment
April 2022 – 2023 Technical support representative [Remote] NETEVIA [USA]
• Offering technical support to clients/merchants who have issues with their products
• Operating company’s CRM and phone system

Jan 2024 - June 2025 Accu Reference medical lab as a Client billing representative [USA]
• Creating and sending out invoices.
• Setting payment terms. Accept payments, setting payment plans.
• Managing payment. Processing incoming payments, keep accurate client record. Update account, and reconcile payments.
• Following up on payments. Send polite reminders and take collection activities for delayed payments.
• Resolving billing issues. Address client inquiries, billing errors, and disputes by communicating with clients.
• Maintian accurate records. kept detailed and organized records for auditing and financial reporting purposes.

May 2020 – February 2021 International sales consultant Cocopro LLC [Ukraine]
• Receiving and sending out invoices Shipping international sample parcels
• Managing and posting advertisement on the company’s social media accounts [Instagram and Facebook]
• Drafting clients contracts
• Answering phone calls from clients and handling complaints
• Designing a phone call dialogue for training new sales department staff
• Responding to inquiries sent to the company through emails, website and social media
Education
September 2018 – 2022 Kharkiv National University Of Economics [Ukraine]
• Bachelor of Management and Administration [Completed]
February 2016 - November 2017 Tshwane University of Technology [South Africa]
• Diploma in Accountancy [Uncompleted]
January 2011 - December 2015 DZJ Secondary School [South Africa]
• Graduated from secondary school with distinctions in both Management and Life Orientation
Skills
• Excellent computer literacy, Microsoft excel, Word and PowerPoint
• Good with Telecommunication sales
• Social media account design and management
• Ability to operate CRM of a company
• Google sheets and Google documents, Printing and scanning documents
• Exceptional experience in customer service
Hobbies and Interest
Business in the sales and advertisement field. Traveling to different countries, learning about their cultures, language and traditions. Fashion trends, cooking, baking and music.

References
Khanyisile Maduna – colleage [open contact info](look above in the "contact info" section)
Natasha Vitkov – Former boss/manager [open contact info](look above in the "contact info" section)