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Customer support representative
- Considering positions:
- Customer support representative, Customer service manager
- Age:
- 22 years
- City of residence:
- Kharkiv
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone number
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You can get this candidate's contact information from https://www.work.ua/resumes/15240592/
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HARD SKILLS
Email & Chat Support
English speaking
Support Platforms & CRM:
Experience with Zendesk, LiveChat,
and CRM systems
SOFT SKILLS
Clear and Effective Communication
Patience under pressure
Communicative
Valeriia Kozar Team-work
Customer Support
EDUCATION
Customer Support specialist with 2+ years
of experience helping 100+ clients daily. V. N. Karazin Kharkiv National
Skilled in handling disputes, guiding users University
through onboarding, and improving client Applied Linguistics and English Language | Sep 2021 - Jul 2025
satisfaction with clear and empathetic
IT school Hilel
communication.
Front-end Basic | Mar 2022 - Jun 2022
Kharkiv, Ukraine American English Center
Full-time/Part-time work. Level 4/6, 5/6, 6/6 | Sep 2019 - Jul 2020
Social Media EXPERIENCE
@lerawellness
Freelance (adaptive layout with
HTML, SCSS/React, work with Git
[open contact info ](look above in the "contact info" section) in a team , project management)
September 2022 - April 2023 / Part-time
[open contact info ](look above in the "contact info" section)
Customer Support (ExpertOption)
Languages Assisted clients with onboarding, verification,
transactions, account security, and dispute
English - advanced resolution.
Russian - native Handled 100+ chats/emails daily
Ukrainian - native May 2023 - September 2025
Email & Chat Support
English speaking
Support Platforms & CRM:
Experience with Zendesk, LiveChat,
and CRM systems
SOFT SKILLS
Clear and Effective Communication
Patience under pressure
Communicative
Valeriia Kozar Team-work
Customer Support
EDUCATION
Customer Support specialist with 2+ years
of experience helping 100+ clients daily. V. N. Karazin Kharkiv National
Skilled in handling disputes, guiding users University
through onboarding, and improving client Applied Linguistics and English Language | Sep 2021 - Jul 2025
satisfaction with clear and empathetic
IT school Hilel
communication.
Front-end Basic | Mar 2022 - Jun 2022
Kharkiv, Ukraine American English Center
Full-time/Part-time work. Level 4/6, 5/6, 6/6 | Sep 2019 - Jul 2020
Social Media EXPERIENCE
@lerawellness
Freelance (adaptive layout with
HTML, SCSS/React, work with Git
[
September 2022 - April 2023 / Part-time
[
Customer Support (ExpertOption)
Languages Assisted clients with onboarding, verification,
transactions, account security, and dispute
English - advanced resolution.
Russian - native Handled 100+ chats/emails daily
Ukrainian - native May 2023 - September 2025
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The candidate's resume is posted at https://www.work.ua/resumes/15240592/