Катерина

Kateryna Lipinska
Date of Birth: 09 November 1999
Phone: [open contact info](look above in the "contact info" section)
Position
Administrator / Office Administrator / Customer Support Manager
Work Experience
Customer Support Manager | Joom (International E-commerce Platform)
2017-2021
• Provided customer support for an international online marketplace.
• Resolved customer complaints and disputes.
• Managed a high volume of customer requests.
• Ensured excellent customer experience and service quality.
Customer Support Manager | PrivatBank, Ukraine
2021 (5-6 months)
• Assisted customers with banking products and services.
• Responded to customer inquiries through online support channels.
• Resolved technical and financial issues efficiently.
Customer Support Manager | Zara Logistics, United Kingdom
2022 (approximately 8 months)
• Provided customer support and resolved client inquiries.
• Assisted with logistics and order-related issues.
• Collaborated with internal departments to ensure smooth operations.
Direct Manager / Administrator | Royal Thai Spa
2024 (approximately 4 months)
• Managed daily spa operations.
• Coordinated staff schedules and appointments.
• Delivered excellent customer service.
• Handled administrative and operational tasks.
Manager | GXO Logistics, United Kingdom
2024-2025
• Coordinated daily operational processes.
• Supervised workflow and team performance.
• Resolved operational issues and maintained high service standards.
Education
Bachelor's Degree
Languages
• Ukrainian - Native
• Russian - Native
• English - B2 (Upper-Intermediate)
Key Skills
• Customer Service
• Administration
• CRM Systems
• Microsoft Office
• Team Coordination
• Leadership
• Communication Skills
• Problem Solving
• Conflict Resolution
• Time Management
• Multitasking
• Organizational Skills
• Attention to Detail