Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/15553885/

Work experience

Customer support representative

from 04.2025 to now (9 months)
Manhattan Dental Spa., Remote (Medicine, pharmacy)

• Handled inbound calls and chat inquiries from patients.
• Scheduled appointments for teeth cleaning and assessment
• Entered patient information into the company database.
• Coordinated with insurance companies to verify treatment eligibility.
• Provided pricing details and resolved patient issues.

Customer support representative

from 02.2024 to 03.2025 (1 year 2 months)
Mack’s Moving Company, Remote (Transportation and logistics)

• Took incoming calls from customers and provided support.
• Gathered inventory details from customers for their moves.
• Booked customers and managed scheduling.
• Entered customer information into CRM platforms (Smart Moving and other moving CRMs).
• Called incoming leads to convert inquiries into bookings.
• Provided quotes and estimates for moving services.
• Closed deals and ensured smooth customer experience.

Sales agent

from 01.2023 to 12.2023 (1 year)
Sales car hauling Inc., Remote (Transportation and logistics)

• Generate new leads through cold calls, referrals, and follow ups.
• Explain shipping options for cars, boats, and homes to customers.
• Provide accurate quotes based on distance, weight, and requirements.
• Confirm pickup and delivery details with dispatch teams.
• Track shipments and update customers during the process.
• Handle issues related to delays, damages, or schedule changes.
• Maintain strong relationships with dealerships, auctions, and repeat clients.
• Prepare contracts and collect required documents.
• Record all interactions and keep customer files updated.
• Meet weekly and monthly sales targets set by management.

Customer support representative

from 04.2020 to 06.2022 (2 years 3 months)
Bolt, Remote (Transportation and logistics)

Respond to rider and driver inquiries through chat, email, or phone.
• Resolve trip issues like cancellations, fare disputes, and payment errors.
• Guide users through app features and account settings.
• Escalate technical issues to internal teams when needed.
• Monitor active trips and support safety related situations.
• Verify documents for driver onboarding.
• Track recurring issues and report them to the operations team.
• Maintain clear communication and provide accurate information.
• Handle refund requests and follow company procedures.
• Keep records of all interactions to support follow up actions.

Education

Crawford University

Humans Resource Management, Other countries
Higher, from 2013 to 2017 (4 years)

Knowledge and skills

• Attentiveness
• Communicability
• Active sales
• Management of CRM
• Conflict-free
• B2B Sales
• Direct sales
• Zoho CRM
• Musltitasking
• Business communication
• Teamwork

Language proficiencies

English — fluent

References

Thomas Uwemedimo

Thomas Uwemedimo

Business Franchise Manager

Additional information

A Customer support and sales professional with experience in healthcare, logistics, and transportation. I Manage high volumes of calls and chats, schedule appointments, verify insurance, and solve issues fast. I Handle quotes, convert leads, close bookings, and support customers through each step of a service. I work with CRM tools, keep records accurate, and coordinate with internal teams for smooth operations. I maintain strong communication, meet targets, and deliver reliable service across remote roles.