Bridget

Bridget Aledare
•[open contact info](look above in the "contact info" section)• •[open contact info](look above in the "contact info" section)• •Abuja,Nigeria•
PROFILE
Customer Support Professional with 2+ years’ experience in handling client inquiries, service
requests, and CRM updates. Skilled in remote work, digital tools, and basic use of ChatGPT.
Organized, quick to learn, and dependable, with strong written communication and a
working knowledge of English.

EXPERTISE/SKILLS
•PC, Microsoft Office •ChatGPT utilization •Organization and
Suite fluency •Handling inbound and outbound teamwork
•Excellent speaking and •Data Entry and
calls
writing skills English(C1- Record management
•Reliable PC,headset and internet.
C2 level) •Customer retention
and support strategy

PROFESSIONAL EXPERIENCE
Orthodontic Experts | Chicago IL
Customer Service Representative 08/21-12/22
Handled about 60 inbound and outbound calls, providing assistance to patients
regarding billing, appointment scheduling, rescheduling, and cancellations.
Utilized phone, email, and live chat channels to effectively communicate with
patients and promptly address concerns using active listening.
Proficiently used the company’s CRM system to input and access patient data,
ensuring accurate and up-to-date information.
Conducted thorough reviews of patient account information, assisting individuals
with billing, payment inquiries, and technical issues.

Techvill Appliance Repair
Customer Support Representative/dispatcher 01/20-07/21
Managed 80–100 customer interactions per day across calls, chat, and email.
Coordinated technician visit schedules, Follow ups ensuring seamless repair of
appliances and communicated routes to clients.
Attentively used CRM software to document service details and follow-ups.
Handled cancellation and refund requests with a retention-focused approach.
Maintained alignment with internal teams to deliver seamless service

EDUCATION LANGUAGES
•Bachelor of Science Majors: •English language(Above intermediate
Accounting Airforce institute of at B2+ level)
technology,Nigeria. TECHNICAL TOOLS
Certification •CRM Systems & Remote software
•The Call Center School Customer •Microsoft Office (Excel,PowerPoint)
Success and Account health