Анастасія

Klymchuk Anastasiia

Date of Birth: April 29, 2000
City: Rivne, Ukraine
Phone: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)

Education:
September 2017 – August 2019 – National University of Water and Environmental Engineering, Rivne,
major in “Finance, Banking and Insurance”.
September 2019 – June 2021 – Ukrainian Academy of Printing, Lviv, major in “Accounting and Auditing”
(Bachelor’s Degree).
September 2021 – February 2023 – National University of Water and Environmental Engineering,
Rivne, major in “Finance, Banking and Insurance” (Master’s Degree).

Work Experience:
Customer Support Specialist, Namecheap, Inc., Phoenix, USA (Remote), 2021–Present
- Providing high-quality customer support via email, phone, and live chat.
- Conducting in-depth case investigations in the Legal & Abuse Department including incident analysis
and documentation.
- Collaborating with customers to resolve technical issues related to hosting services.
- Maintaining a professional approach to work, ensuring zero errors during audits through thorough
understanding of procedures.
- Consulting and providing effective non-standard solutions to ensure top-quality customer service.

Professional Skills:
- Languages: Ukrainian – native, English – intermediate (B1).
- Analytical skills: ability to conduct detailed data and case analysis.
- Time management: effective task planning and prioritization to meet deadlines.
- Teamwork: experience collaborating in international teams.
- Conflict resolution: ability to find compromises and successfully handle disputes.
- Customer-oriented approach: focus on customer needs and providing the best service possible.

Personal Qualities:
Perseverance, responsibility, goal orientation, result-driven mindset, quick learning ability,
communication skills, tolerance, diligence, goodwill, stress resistance, and a strong desire for
professional growth and continuous learning.