Вероніка

Veronika Burda
Media Buyer

Contact Experience
Phone 12/2022 – present Media Buyer
[open contact info](look above in the "contact info" section) — Increasing the number of LATAM leads generated
NDA, Full-cycle for the company through digital channels.
marketing agency — Implementing new lead generation strategies or
Email optimizing existing campaigns to increase conversion
[open contact info](look above in the "contact info" section)
rates.
— Market research and analysis.
Address — Plan and negotiate media buys, focusing on the
Limassol, Cyprus most effective and cost-efficient media mix.
— Continuously monitoring and optimizing
campaign performances, ensuring maximum ROI

Expertise 08/2022 – 12/2022 Quality Control Specialist
— Focusing on the accurate and efficient
Pin-Up completion of all assigned jobs for customer care
agents.
Management Skills
— Analyzing procedures to ensure the Company's
policies.
Creativity •— Updated inspection journals and daily summary
logs with quality-related data.
Digital Marketing — Partook in product presentation improvement
projects mitigating customer complaints and
improving satisfaction.
Negotiation

Critical Thinking
07/2020 – 08/2022 Customer Support Representative
Leadership Pin-Up — Incoming chat support for Brazilian, Portuguese
and Indian users.
— Working to achieve high customer satisfaction
rates by providing excellent customer service.
— Creating plans to expand customer base.
Language — Translation of site sections and templates from
Russian\Ukrainian to Portuguese and English.
— Moderator of Telegram chats.
— Managing employee training for new recruits.
Ukrainian Fluent

English B2

Portuguese B2

Education

09/2018 – 06/2022
Bachelor of Portuguese and English Translation and Interpreting
Kyiv Taras Shevchenko National University. Institute of Philology