Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/16169257/

Work experience

Career break

from 05.2025 to 02.2026 (10 months)
Relocation

Account manager

from 11.2024 to 04.2025 (6 months)
Business Co., Remote (Transportation and logistics)

- Built and managed a consistent outbound pipeline of U.S.-based prospects through daily research-driven prospecting activities.
- Generated new business opportunities through multi-channel outreach (email, calls, social), contributing to monthly and quarterly sales targets.
- Negotiated and closed contracts, increasing deal win rates and ensuring favorable commercial terms.
- Managed and grew key accounts, contributing to revenue growth and improved client retention.
- Leveraged market insights and customer data to optimize sales strategies and improve overall performance.

Account manager

from 01.2022 to 05.2024 (2 years 5 months)
Illuminates, Kharkiv (IT)

- Acted as the main client liaison, managing end-to-end account relationships and ensuring consistent service delivery.
- Strengthened long-term partnerships, contributing to improved customer retention and repeat business.
- Grew account revenue by identifying client needs and recommending tailored solutions and services.
- Worked cross-functionally with project teams to track project progress, mitigate risks, and identify new business opportunities.
- Oversaw contractual and legal documentation, ensuring accuracy, compliance, and timely client approval.

Customer success manager

from 06.2021 to 12.2021 (7 months)
IAG, Kharkiv (Telecommunications and networking)

- Handled customer interactions via phone, providing accurate information and timely support.
- Utilized CRM systems to log interactions, track issues, and maintain up-to-date customer records.
- Guided customers through order procedures and service usage to ensure a smooth experience.
- Responded to customer inquiries and resolved issues efficiently, maintaining high satisfaction levels.
- Managed customer complaints professionally, identifying root causes and escalating when necessary.
- Delivered consistent, empathetic customer support while maintaining a professional communication standard.

Account manager

from 04.2019 to 12.2020 (1 year 9 months)
Roots Dev, Remote (Real estate)

- Advised prospective clients on agency services, effectively positioning the firm as the preferred partner and negotiating favorable terms.
- Coordinated property marketing and advertising initiatives to maximize visibility and buyer interest.
- Communicated new property listings to qualified prospects using internal databases and targeted outreach.
Conducted property viewings and client consultations, guiding buyers through the purchase process.
- Qualified buyers based on financial readiness and purchase intent to ensure efficient deal progression.
- Prepared and managed transaction documentation, including representation agreements, purchase contracts, and closing statements.
- Matched buyer requirements with suitable properties based on needs, budget, and market conditions

Education

Faculty of Law

Law, Kyiv
Higher, from 2010 to 2014 (4 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Ability to work in multitasking mode
• Communicability
• Management of CRM
• Adaptability
• Honesty
• Handling objections
• B2B Sales
• Conflict-free
• Discipline
• Educability
• Goodwill

Language proficiencies

• Arabic — fluent
• English — fluent