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Olena

Customer support representative

Considering positions:
Customer support representative, оператор контакт-центру
City of residence:
Sumy
Ready to work:
Remote

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Olena Popkova
Project Administrator

CONTACT PROFILE
Resourceful and well-organized Project Administrator with excellent
Address collaboration and communication skills.
Bansko, Bulgaria Able to work in a fast-paced team environment and independently organize my
Place of birth tasks depending on their priority.
Sumy, Ukraine
Phone number PROFESSIONAL EXPERIENCE
[open contact info](look above in the "contact info" section) Project Administrator, Netcracker Technology, Sumy
Email February 2021– Present
[open contact info](look above in the "contact info" section) • Solution delivery/Support projects teams’ assistance and coordination
SKILLS (incl. improvements on communications between teams).
• Working in ERP system (updating Resource Plan, creating demands,
WFM tasks, travel and visa requests, overtimes, bonuses, etc.).
• Written and Oral
• Preparing different kinds of reports and presentations for internal
Communication
review with a team and for the customer.
• Collaboration
• Scheduling routine meetings and recording decisions (e.g., next steps,
• Time Management
assigned tasks, etc.).
• Multi-Tasking
• Monitoring, control and continuous process evaluation and
• Customer Service
improvement of the project activities on a daily basis.
• MC Office,Jira,Outlook
• Project Management Head of the Preparatory Department of the Foreign Student’s Center, Sumy
• Attention to details National Agrarian University, Sumy
• Organization August 2013 - July 2020
• Control over the activities of the department, the educational process,
LANGUAGES preparation of orders for admission, expulsion and encouragement of
foreign students.
English (Level B2) • Provision of information to government agencies, negotiation and
Ukrainian (Native) correspondence with the embassies of the countries from which the
Russian (Fluent) students have arrived, cooperation with the Ukrainian state center of
international education.
HOBBIES • Preparation of invitations for study and control over the arrival of
students to Ukraine, preparation of advertising and promotion of
• Travelling educational services of the university abroad, work and search for
• Photography intermediary firms for the recruitment of foreign students to study in
• Psychology Ukraine.
• Yoga

EDUCATION
Sumy State Pedagogical University named after A.S. Makarenko
September 2004 - July 2010
Master's degree in teaching Ukrainian and English languages and foreign
literature.

COURSES

Beginner photographer. Fundamentals of the Photography
September 2020 - October 2020

SMM. Promotion in social networks, Easy IT School
November 2020 - December 2020

QA Manual
September 2023 - December 2023

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