Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/16359586/

Work experience

Customer service manager

from 05.2023 to 05.2025 (2 years)
Fortis digital finance, Remote (Consulting, accounting and auditing)

•Strong remote-work discipline: manage tasks, deadlines, and communication independently.
•Excellent at handling both B2B and B2C clients with clarity and empathy.
•Solid understanding of cryptocurrency basics and digital payment workflows.
•Experience communicating with U.S. clients and managing service issues from start to finish.
•Skilled in email support, live chat, and phone calls with fast, clear responses.
•Confident managing multiple tasks at once without losing track of details.
•Use CRM tools for tracking tasks, updating project statuses, and analyzing data trends.
•Capable of monitoring project progress and ensuring quality control from a distance.
•Comfortable working night shifts and staying sharp when others are offline.
•Strong decision-making skills when quick solutions are needed.
•Experience with basic accounting processes, invoicing, and auditing checks.
•Build trust easily with clients through calm, polite, and professional communication.
•Collaborate smoothly with managers, technicians, and remote teams.
•Keep communication organized and documented for easy handovers.
•Adapt fast to new systems, workflows, and changing priorities.

Education

Lnmu

Dentistry, Lviv
Unfinished higher, from 2021 to 2026 (5 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Communicability
• Conflict-free
• Active sales
• Holding meetings in Zoom
• Management of CRM
• B2B Sales
• B2C Sales
• Cold sales
• Processing hot applications
• Data analysis
• Fast typing
• MS Office
• SEO

Language proficiencies

English — fluent

Additional information

•Strong remote-work discipline with fast, clear, professional communication.
•Skilled at handling tough customers calmly and solving issues quickly.
•Confident managing high-volume emails, chats, and calls with accuracy.
•Excellent at multitasking, staying organized, and keeping records clean.
•Naturally empathetic with a talent for building trust fast.
•Quick thinker with solid judgment when urgent decisions are needed.