Contact information

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Work experience

INVOICING MANAGER

from 12.2022 to 10.2025 (2 years 11 months)
WWM AGENCY, Дистанційно (IT)

- Managed end-to-end invoicing operations, processing 300+ invoices monthly with 99.8% accuracy.
- Reduced billing errors by 25% through improved verification workflows and cross-department coordination.
- Accelerated invoice turnaround time by 40% by optimizing templates and documentation standards.
- Ensured timely payments by maintaining client communication and driving 95%+ on-time collection rates.

CUSTOMER SUCCESS MANAGER

from 09.2019 to 11.2022 (3 years 3 months)
BLACK SIDE HOLD., Дистанційно (Фінанси, банки, страхування)

- Provided fast, solution-oriented support to clients, maintaining a consistent 98% CSAT score.
- Led critical escalations and resolved complex client issues, reducing churn and improving account retention.
- Processed and tracked 50+ client requests daily in the CRM with full accuracy.
- Optimized customer success workflows, cutting response time by 35% and boosting overall service efficiency.

Team leader

from 09.2018 to 08.2019 (1 year)
24OPTION, Київ (IT)

- Led the sales team to consistently hit and exceed revenue targets, driving strong month-over-month performance.
- Recruited, trained, and developed high-performing sales reps, building a results-oriented team culture.
- Expanded the high-value client portfolio by building strong customer relationships and identifying new market opportunities.
- Delivered data-driven sales insights and performance reports directly to the European Sales Director, strengthening strategic decision-making.

RESTAURANT ADMINISTRATOR

from 01.2017 to 05.2018 (1 year 5 months)
MARRIOTT HOTELS, DUBAI, Дистанційно (Готельно-ресторанний бізнес)

- Planned, implemented, and managed overall hotel daily operations;
- Planned and organized hotel activities to drive sales;
- Evaluated staff performance;
- Planned and implemented marketing campaigns with marketing teams;
- Ensured safety and adherence to rules and regulations;
- Collected payments and maintained records of budgets.

BARTENDER

from 10.2016 to 01.2017 (4 months)
MARRIOTT HOTELS, DUBAI, Дистанційно (Готельно-ресторанний бізнес)

- Supported daily hotel operations, guest service, and schedule coordination.
- Managed payments, documentation, and compliance with service standards.
- Ensured smooth operation of dining and hospitality processes in a high-volume environment.

Education

College

Engineering, Київ
Unfinished higher, from 2012 to 2015 (3 years)

Additional education and certificates

CertifiedCSManager, 2021

2021

Knowledge and skills

• Data management
• Adaptability
• Organizational skills
• Work with clients
• Business communication
• Conflict settlement
• Analytical thinking
• Leadership
• Team management
• Time management
• Ability to work in multitasking mode
• Operational CRM
• Independent decision-making
• Key Management Services
• Financial planning
• Understandability

Language proficiencies

• English — fluent
• Serbian — above average
• Croatian — above average
• Ukrainian — beginner
• Spanish — beginner

References

Сторожук Альона Василівна

Сторожук Альона Василівна

PAYMENT PROCESSING MANAGER, WWM AGENCY

Additional information

Written: C1
Spoken: B2/C1
I use English daily and communicate confidently.
Although I don’t speak Ukrainian fluently, I understand it at an A2 level — and I’m fully willing and motivated to work in an English-speaking environment.
Please note that I consider ONLY REMOTE job offers. Thank you!