Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/16409779/

Work experience

Career break

from 01.2023 to 12.2025 (3 years)
Relocation

Customer support representative

from 03.2019 to 05.2022 (3 years 3 months)
Insurance Supermarket, Remote (Finance, banking, and insurance)

Interacted and assisted customers by addressing their queries via telephone calls, email or chat.

Managed high volume of customer calls to ensure excellent customer service and satisfaction.

Provided excellent quality customer service by patiently listening and communicating company policies with empathy.

Engaged in a thorough examination of issues, innovatively craft and present remedies, and diligently ensure continuous monitoring of the ultimate outcome to provide exceptional customer satisfaction.

Resolved customer issues in accurate and timely manner.

Maintained a positive attitude at all times in a fast-paced environment.

Education

Kyiv International University

Bachelor of business administration, Kyiv
Higher, from 2016 to 2022 (6 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Persistence
• Communicability
• Handling objections
• Conflict-free
• Active sales
• Adaptability

Language proficiencies

• English — fluent
• Ukrainian — above average

Additional information

Proficient in Microsoft Office Suite Applications, Atlassian tools(Jira, Confluence), Internet, Emailing and Social Media.
Proficient in programs like Bitrix-24, AmoCRM, Zendesk, Intercom, Magento.
Typing and data entry skills.