Іван

Ivan Vartsabiuk
IT Support Specialist
✉ [open contact info](look above in the "contact info" section) | � [open contact info](look above in the "contact info" section) | � English: B2 Upper-Intermediate

PROFILE
IT Support Specialist with a solid technical background in systems, networks, and troubleshooting. Currently
pursuing a degree in Software Engineering, with hands-on experience in Windows and Linux (Ubuntu) — OS
configuration, diagnostics, and basic network issue resolution. Experienced in structured problem-solving,
technical documentation, and end-user support in both academic and real-world environments. A fast learner,
responsible, and motivated to grow in a long-term Tier 1 IT Support role.

WORK EXPERIENCE

Technical Customer Specialist | ServioSoft · Mar 2026 – Present · 3 months
▪ Provided Tier 1 technical support for software and hardware issues via ticket system
▪ Diagnosed and resolved OS-level, application, and connectivity problems for end users
▪ Documented incidents and solutions to build a reusable internal knowledge base
▪ Escalated complex issues to Tier 2 with detailed logs and reproducible steps
▪ Maintained high ticket resolution rate with a focus on clear user communication

TECHNICAL SKILLS
OS & Systems: Windows 10/11, Linux (Ubuntu) — installation, configuration, diagnostics
Networking: LAN/WAN, TCP/IP, DNS, DHCP, basic network troubleshooting
Support Tools: Ticket systems (OTRS), remote desktop, log analysis
Scripting & CLI: Bash scripting, command-line diagnostics, system log parsing
Web Front-End: HTML5, CSS3, JavaScript (ES6) — university coursework & lab projects
Documentation: Technical writing, incident reporting, knowledge base management
Soft Skills: Structured problem-solving, user communication, fast learning

TECHNICAL COMPETENCIES
▪ Hardware diagnostics — component-level identification and replacement guidance
▪ OS setup & troubleshooting — Windows registry, drivers, startup issues; Ubuntu package management
▪ Network fundamentals — subnetting, ping/traceroute, Wireshark basics
▪ Bash & scripting — automation of repetitive tasks, log extraction, file management
▪ HTML/CSS/JS — layout structuring, responsive design basics, DOM manipulation (academic level)
▪ Log analysis — event viewer, syslog reading, identifying error patterns

EDUCATION

B.Sc. Software Engineering | Vasyl Stefanyk Carpathian National University · 2023 – present
Relevant coursework: Computer Networks, Operating Systems, Web Technologies (HTML/CSS/JS),
Algorithms & Data Structures, Databases