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Viktor Donskov
Kiyv

SUMMARY
CONTACT Customer Support / Payment Operations specialist with 10+ years of
client-facing experience. Currently working as a Retention Manager,
[open contact info](look above in the "contact info" section) handling customer requests related to accounts, payments, deposits,
[open contact info](look above in the "contact info" section) withdrawals, and transaction statuses. Experienced with CRM
Kiyv, Ukraine systems, high-volume communication, and payment methods.
Developing technical skills in HTML, CSS, JavaScript. Seeking a
remote role in Customer Support, Technical Support, Payment
SKILLS Operations, or FinTech.

HTML / CSS / JS / React
EXPERIENCE
Project Management REAL ESTATE AGENT | “VICTORIA” REAL
Teamwork ESTATE AGENCY |
2015 – 2025
Leadership Consult clients on real estate buying, selling, and renting.
Problem-Solving Provide full transaction support from initial inquiry to document
Effective Communication signing/closing.
Critical Thinking Prepare and verify transaction documentation packages.

Strong Communication Conduct negotiations and resolve disputes/complex cases.
Maintain long-term client relationships and deliver ongoing
customer support.

WEB CONTENT MANAGER
LANGUAGE Butik idea
2013 - 2015
English B1-B2 Managed a team of editors, overseeing task distribution and
Ukraine - native monitoring performance quality.
Russian - native Planned departmental workflows and ensured strict adherence
to project deadlines.
EDUCATION Proofread and edited materials, refining copy for accuracy,

Kyiv Gymnasium of Oriental style, and tone before publication.
Languages No. 1 — Complete RETENTION MANAGER
General Secondary Education (11
Retention Manager in an iGaming company. In my daily work, I
grades).
communicate with users, analyze their activity and requests, and
International University of help resolve cases related to accounts, payments, deposits,
Human Development “Ukraine” withdrawals, and transaction statuses. I have practical experience
— Master’s Degree in Marketing
with different payment and withdrawal methods, checking
(Diploma with Honors / Honors
Diploma; “red diploma”). payment details, handling delayed or unsuccessful transactions,
and following internal procedures