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Inna Manoilo
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Kyiv, Ukraine

Experienced professional with over 9 years of expertise across NGOs, government entities, and international
organizations. Ability to manage complex tasks, provide technical direction on governance and policy issues,
and coordinate with cross functional teams. Recognized for exceptional leadership, problem-solving, and
communication skills, I am adept at overseeing projects, from activity management to strategic planning and
coordination.

KEY COMPETENCIES
Teamwork Report writing and presenting Customer Service
Analytical skills Critical thinking skills Team Leadership & Development
Monitoring and evaluation Excellent communication skills Problem Solving

PROFESSIONAL EXPERIENCE
Lumos Foundation, Kyiv, Ukraine January 2026 - Present
Project Manager
• Coordinate overall planning and timely implementation of project activities, ensuring strict alignment with approved
workplans, budgets, and donor requirements.
• Monitor project progress, expenditures, and key milestones, proactively identifying risks and proposing mitigation
measures in collaboration with the Country Director and technical staff.
• Manage partner relationships through regular coordination, follow-up, and quality assurance to ensure successful
delivery and compliance of partner-led activities.
• Represent Lumos Ukraine in relevant coordination meetings, humanitarian working groups, and external forums to
strengthen the organization's presence.
• Consolidate and deliver high-quality narrative inputs for donor reports, internal reporting, and ad hoc information
requests.
• Conduct regular field visits to support implementation quality, verify ground-level coordination, and ensure adherence
to safety and compliance protocols.

International Organization for Migration (IOM), Warsaw, Poland March 2023 - March 2025
Project Associate, Communications
• Led a team of communication specialists, overseeing staff development and training for effective service delivery in
high-pressure environments.
• Managed communication systems, ensuring confidentiality and proper data handling across platforms.
• Facilitated seamless communication between internal units, project management, and external stakeholders to
enhance efficiency.
• Developed public materials and responses, ensuring timely and accurate updates via official channels.
• Conducted regular quality control on communications data, identifying and resolving issues.
• Provided technical assistance to the information center, ensuring all staff followed protocols for data security and
customer service.
• Coordinated with partners to compile and report communication activities, ensuring transparency.
• Traveled as required to represent the organization ensuring alignment on communication strategies and protocols.

International Organization for Migration (IOM), Lviv, Ukraine January 2023 - March 2023
Project Focal Point, Communications
• Guided communications teams in case consultations, information center activities, and public affairs, ensuring the
consistent delivery of high-quality services.
• Led the development and monitoring of communication-related systems to ensure accurate, efficient, and courteous
information delivery to individuals.
• Ensured up-to-date and relevant information was available, providing training to ensure staff competency.
• Verified that all data was accurately reflected in the database (ServiceNow) and made recommendations to improve
database management and accuracy.
• Conducted regular quality checks of communications data to ensure compliance with protocols and U.S. Refugee
Resettlement standards.

• Collaborated with supervisors and external teams to address communications backlogs, ensuring seamless information
flow and issue resolution.
• Prepared reports for management on the effectiveness of communications processes.
• Coordinated team training sessions to improve communication efficiency, maintain database accuracy, and support the
professional development of staff.

International Organization for Migration (IOM), Kyiv, Ukraine June 2020 - January 2023
Project Assistant, Communications
• Assisted in planning, implementing, and monitoring communication activities (case consultations and information
dissemination).
• Delivered accurate information via phone, email, and in-person consultations, upholding high customer service
standards.
• Verified and refined data through the Eurasia information center.
• Maintained and updated the ServiceNow database to ensure data accuracy and policy compliance.
• Supported the production and distribution of public affairs materials for beneficiaries, management, and donors.
• Coordinated with internal teams to streamline interdepartmental communication and boost project efficiency.
• Provided administrative and technical support in line with U.S. Refugee Resettlement guidelines.

Norwegian Refugee Council, Kurakhovo, Ukraine July 2019 - June 2020
Shelter Project Assistant
• Participated in beneficiary registration and needs assessments, conducting home visits to verify eligibility.
• Organized field trips with beneficiaries, ensuring proper documentation and agreements.
• Maintained comprehensive project records and shared key data with stakeholders.
• Assisted in organizing and distributing humanitarian aid, ensuring compliance with organization policies and guidelines.
• Evaluated project activities and provided feedback to improve program delivery.
• Supported project reporting by compiling data, drafting reports, and presenting findings to senior management.

City Council, Department of Budget and Finance, Kherson, Ukraine September 2018 - July 2019
Specialist, Category I
• Led budgeting and financial planning for key departments, ensuring proper allocation of city funds.
• Developed and presented financial reports, analyzing trends and making recommendations to optimize budget usage.
• Collaborated with city officials to ensure budget compliance and timely financial operations.
• Managed correspondence and internal documentation for budget allocations, payments, and departmental requests.
• Processed payments for urban development projects in line with city priorities and regulations.
• Organized meetings with local governance to foster collaboration on financial matters.
• Assisted in preparing regulatory documents, ensuring accuracy and compliance.

Private Entrepreneur Holoborodko O.V., Kherson, Ukraine October 2017 - September 2018
Administrator
• Organized staff schedules and managed daily operations to ensure smooth restaurant functioning, addressing any
operational issues promptly.
• Handled customer complaints and resolved operational challenges in a high-pressure environment.
• Implemented training programs to boost efficiency, enhance customer service, and foster a positive work atmosphere.
• Maintained accurate records of inventory, sales, and procurement for effective management reporting.
• Oversaw daily financial transactions, ensuring accuracy in cash handling and adherence to financial protocols.

City Council, at Department of Budget and Finance, Kherson, Ukraine September 2014 - October 2016
Secretary
• Analyzed local budget data to support accurate financial planning and reporting.
• Processed payments and managed financing operations in alignment with the city's urban development priorities.
• Organized and facilitated meetings, ensuring agendas and documentation were properly handled.
• Prepared detailed reports with insights and recommendations for senior management.
• Maintained electronic documentation for the City Treasury Office, ensuring accuracy and compliance.

EDUCATION & CERTIFICATIONS LANGUAGES
Master’s degree in Economics of enterprise
English C1
Donetsk National Technical University, Donetsk, Ukraine.
Graduated with honors
Ukrainian C2 (Native)
Negotiation Skill Training
International Organization for Migration (IOM)
People Management Training
International Organization for Migration (IOM)