Михайло

Mykhailo Koval
Zaporizhzhia, remote
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

ABOUT
SKILLS
Proven professional with a diverse skill set spanning tourism, sales,
and logistics. Effective communication and customer service skills
refined during years of experience as a tour guide. As a Sales Tourism Management:
Manager for English courses, successfully devised and Logistics Coordination
implemented sales strategies, significantly contributing to revenue
growth. In the role of Dispatcher-Logistics Coordinator, honed Multilingual Communication
organizational skills, ensuring streamlined transportation logistics.
Sales and Marketing

A dynamic team player known for adapting to various Adaptability
environments and achieving business objectives. Eager to apply my Customer Service
versatile background and adaptability to a challenging position
where I can contribute to achieving organizational goals. Working Under Pressure
Planning and Organization
G oogle Sheets, Excel.
English upper-intermediate
EXPERIENCE

Infocus Company
Jan 2024 - Present days

Travel manager EDUCATION
Managing premium travel re quests for high-value clients, 
 2016 - 2020
ensuring personalized and seamless end-to-end service.
Bachelor's Degree in Tourism

Coordinating flight bookings, hotel reservations, ground transportation, 
 Zaporizhzhia National University, Ukraine
and exclusive experiences worldwide.

Acting as a primary point of contact for VIP customers, 

providing 24/7 assistance and tailored travel solutions.
Master's Degree in Hotel and Restaurant Business

Zaporizhzhia National University, Ukraine
GetCarrier
Nov 2023 - Jul 2024

Dispatcher
Arranging and coordinating customer vehicle shipments .

Maintaining effective communication between clients and drivers.

Negotiating transportation rates and conditions.

Ensuring excellent customer service and monitoring the delivery process 

to guarantee full satisfaction and repeat business.

Providing continuous support to both customers and drivers 

throughout the entire delivery, making sure all stages go smoothly 

and without issues.


Atlantis travel and tourism
May 2023 - Nov 2023

Logistic coordinator
Coordinated travel logistics, optimizing transportation routes
and resources.

Managed supply chain operations, ensuring timely and
efficient service delivery.

Just School
Nov 2021 - Feb 2023

Sales manager
Managed sales operations, increasing revenue and client
base.

Implemented effective sales strategies and collaborated
with marketing teams.

Anex Tour
Apr 2018 - Nov 2021

Excursion guide
Led guided tours, providing historical and cultural insights to
tourists.

Ensured a memorable and engaging experience, receiving
positive feedback from clients.