Аріна 

Contacts

PHONE [open contact info](look above in the "contact info" section)

EMAIL [open contact info](look above in the "contact info" section)

ADDRESS Chernivtsi

Ukraine

Languages

English - B1-B2 ARINA CHERVENIAK
Ukrainian - native Customer Support Specialist
Russian - native

SUMMARY
Highly motivated and customer-focused Customer
Support Specialist with 4 years of experience in providing
Professional Experience outstanding service to customers. Adept at resolving complex
issues, managing customer interactions, and contributing to
April 2022 - present team success. Strong communication and technical skills with
Customer support specialist a passion for improving customer satisfaction.
VIVO
Goodfield, IL, US
- Respond to customer inquiries via email, live chat and calls, SKILLS
handling an average of 60+ interactions daily.
- Verbal and written communication
- Assisted customers with product inquiries, order placements, and
issue resolution through multiple communication channels. - Proficient in CRM and support ticketing platforms
(NetSuite, Help Scout)
- Processed returns, exchanges, and refunds in accordance with
company policies. - Problem-solving and troubleshooting abilities
- Document customer interactions and solutions in the CRM system - Ability to manage multiple tasks and priorities
to ensure accurate records and follow-up.
- High level of empathy and patience
- Collaborate with technical support and product teams to escalate
and resolve complex issues. - Technical support and product knowledge
- Data entry and documentation
- Team collaboration and support

Education

Artist
High proffecional art college
Graduated: May 2019