Дар'я

Daria Vermiiash
Wroclaw, Poland | [open contact info](look above in the "contact info" section) | Phone available on request

SUMMARY
Customer Support Specialist with experience in international companies and B2B/B2C environments. Skilled in
helpdesk systems, CRM tools, ticket handling, and technical issue investigation. Experienced in coordinating with
international airlines to resolve booking, system, and technical cases. Calm, client-focused, and solution-oriented.
Open to remote or on-site roles in international teams.

WORK EXPERIENCE
Kiwi.com — Customer Support Specialist (Feb 2025 – Jan 2026)
• Customer communication via helpdesk and CRM systems
• Ticket handling, case documentation, and escalation
• Investigation of technical and booking-related issues
• Multi-channel support (chat, email, phone)
• Coordination with international airlines to resolve system and booking problems

Binotel — Customer Support Specialist, Remote (Dec 2024 – Feb 2025)
• B2B client support via helpdesk and phone
• Resolution of basic technical and service-related issues
• Assistance with telephony systems and CRM functionality

Artinov Creative Space — Administrator (Aug 2023 – Jun 2024)
• Client communication and visitor support
• Booking management and daily operations
• Event coordination

O’cake — Barista (Jun 2024 – Dec 2024)
• Customer service and order handling
• Cash register operations and service quality maintenance

SKILLS
Customer & Technical Support, Helpdesk & Ticket Management, CRM Systems, Incident Handling & Escalation,
Multi-channel Communication, Conflict Resolution, Time Management, Remote Work Experience

LANGUAGES
Ukrainian — Native | Russian — Native | English — Upper-Intermediate (B2)

EDUCATION
Borys Grinchenko Kyiv University — Bachelor’s Degree in Graphic Design (Incomplete) (Sep 2022 – Jul 2024)