Дар'я

Daria Vermiiash
Wroclaw, Poland | [open contact info](look above in the "contact info" section) | Phone available on request

SUMMARY
Customer Support Specialist with experience in international companies and B2B/B2C environments. Skilled in helpdesk systems, CRM
tools, ticket handling, technical issue investigation, subscription management, refund coordination, and escalation. Experienced in
coordinating with internal teams to resolve technical and customer cases. Calm, client-focused, and solution-oriented. Open to remote
or on-site roles in international teams.

WORK EXPERIENCE
Fit4Me — Technical Support Manager, Night Shift Jan 2026 – Aug 2026
• Managed customer support requests via email during night shifts.
• Handled subscription-related requests, including subscription changes and account issues.
• Processed and coordinated refund requests according to company procedures.
• Investigated technical issues and identified cases requiring specialized support.
• Escalated technical bugs and complex cases to the appropriate internal teams.
• Documented customer requests and ensured cases were properly routed and followed up.
• Provided clear, client-focused communication and resolved issues within the scope of support.
Kiwi.com — Customer Support Specialist Feb 2025 – Jan 2026
• Customer communication via helpdesk and CRM systems.
• Ticket handling, case documentation, and escalation.
• Investigation of technical and booking-related issues.
• Multi-channel support (chat, email, phone).
• Coordination with international airlines to resolve system and booking problems.
Binotel — Customer Support Specialist, Remote Dec 2024 – Feb 2025
• B2B client support via helpdesk and phone.
• Resolution of basic technical and service-related issues.
• Assistance with telephony systems and CRM functionality.
Artinov Creative Space — Administrator Aug 2023 – Jun 2024
• Client communication and visitor support.
• Booking management and daily operations.
• Event coordination.
O’cake — Barista Jun 2024 – Dec 2024
• Customer service and order handling.
• Cash register operations and service quality maintenance.

SKILLS
Customer & Technical Support, Helpdesk & Ticket Management, CRM Systems, Subscription Management, Refund Handling, Incident
Handling & Escalation, Multi-channel Communication, Conflict Resolution, Time Management, Remote Work Experience.

LANGUAGES
Ukrainian — Native | Russian — Native | English — Upper-Intermediate (B2)

EDUCATION
Borys Grinchenko Kyiv University — Bachelor’s Degree in Graphic Design (Incomplete) (Sep 2022 – Jul 2024)