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SERHII BALIUK
Cloud & Infrastructure Engineer
E [open contact info](look above in the "contact info" section) +
q [open contact info](look above in the "contact info" section)
Kyiv-Ukraine

EXPERIENCE
Specialist in Computer Systems (Infrastructure / Cloud Operations)
BASF LANGUAGES
01/2021 - Present Kyiv English
• End-to-end IT operations support, including full user onboarding and offboarding, Proficient
workstation provisioning, and lifecycle management for office and remote employees.
• Configuration, setup, and maintenance of end-user equipment (laptops, desktops, French
peripherals) to ensure business readiness and productivity. Intermediate
• Support and maintenance of office IT infrastructure, including MFPs, printers, projectors, and
internal/off-site video conferencing systems. Russian
• Incident and request management via ServiceNow, supporting both on-site and remote Proficient
users in accordance with SLA requirements.
• Azure server support for critical business systems, including Medoc, Master Accounting, and Ukrainian
corporate document management services. Native
• Management of user access rights, permissions, electronic keys, and digital certificates
across internal corporate systems.
• Coordination with external IT vendors and contractors, including warranty service centers SKILLS
and hardware repair providers, as well as performing block-level repairs when required.
• Delivery of user training and webinars on AI tools (Microsoft Copilot, ChatGPT, etc.) and
Microsoft Azure Azure Devops Docker
participation in IT projects driven by business needs.

Senior Specialist Git GitHub GitLab Grafana CI/CD
Corum Group
05/2019 01/2021 Kyiv
Zabbix Windows Linux Ubuntu
• Supported enterprise IT infrastructure and end-user environments
• Managed accounts and devices in Active Directory and Microsoft 365 (Outlook, Teams)
• Resolved incidents via ticketing system (hardware, software, access) MacOs Puppet Powershell/Bash
• Performed hardware maintenance, repairs, and upgrades
• Maintained IT asset inventory and worked with external vendors
Python SCCM TCP/IP VMWare
Engineer
Alfa Bank MO 365 Active Directory Google Cloud
08/2016 - 05/2019 Kyiv
• Maintained and supported enterprise banking workstations and hardware
• Performed repairs, upgrades, and equipment standardization
Windows Server Data encryption FTP
• Resolved incidents via ticketing system across branches
• Implemented data encryption and secure configurations Driver license A, B, C Any Desk
• Assisted in incident recovery after malware and emergency events

Courses, Trainings, Certificates ACHIEVEMENTS
Step Computer Academy DevOps
08/2022 - 06/2023 Kyiv Azure cost optimization (FinOps): ~40%
cost reduction via VM/disk rightsizing,
• Expertise in DevOps methodologies, workload management, and deployment resource cleanup, and automated server
automation schedules.
• In-depth knowledge of modern software development and networking
Implemented data encryption, securing over
• Proficiency in server configuration, code deployment, and environment
testing 500 user PCs.
• Skilled in automating complex testing workflows and implementing user
Enhanced Service Desk operations, reducing
feedback ticket resolution time by 25%
Microsoft Azure Administrator (AZ-104) — Training
Implemented and supported an enterprise 3D
Networking Technologies
01/2021 - 02/2021 Kyiv
visualization environment for client product
demonstrations, including preparation of
• Comprehensive skills in Azure service management, infrastructure technical workstations, system setup, ongoing
administration, and network configuration maintenance, and user support to ensure
reliable operation during sales activities.
20697-1 Implementation and Managing Windows 10
FastLane Involved in the deployment and lifecycle
09/2018 - 09/2018 Kyiv management of a standardized client
• Specialized in Windows 10 desktop and device administration, network workstation environment across bank
resources, and security settings. branches. Contributed to technical solution
design, performed configuration and rollout,
EDUCATION and provided ongoing support to ensure
stability, security, and compliance of user
Degree: Specialist in Technological Education, Drawing, and workplaces.
Informatics
KOGPA
09/2011 - 06/2016 Kremenets
• Taras Shevchenko Regional Humanitarian-Pedagogical Academy of
Kremenets KOGPA (Kremenets)
• Degree: Teacher of Technologies, Profiled Training(Applied Arts and Crafts),
Technical Drawing and Informatics