Ганна

Hanna Dovhan

Senior Finance & Operational Management Professional

Odesa Region, Ukraine | [open contact info](look above in the "contact info" section) | email: [open contact info](look above in the "contact info" section)|

LinkedIn: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Dedicated Senior Manager with over 15 years of experience in the banking sector, specializing in
MSME lending, risk management, and branch operations. Expert in conducting on-site due
diligence and physical asset verification.

A collaborative team leader skilled in uniting staff to achieve common goals. Known for a strong
client-centric approach, successfully balancing dedication to customer problem-solving with the
strict achievement of business KPIs and sales targets. Proven track record of managing credit
portfolios up to 90M UAH with 0% NPL and leading cohesive teams of up to 11 staff.

CORE COMPETENCIES

• On-Site Due Diligence: Expertise in field audits, verifying business operations, and
conducting site inspections to ensure legitimacy.
• Client Relationship Management: Ability to build trust and long-term loyalty with
clients while strictly adhering to company sales plans and performance metrics.
• Team Leadership: Proven ability to unite, motivate, and retain a team of up to 11
specialists, fostering a productive and supportive work environment.
• Asset & Collateral Appraisal: Proficient in physical assessment of real estate and
technical equipment, including reconciliation with technical documentation.
• Risk Management: Systemic analysis of borrowers ensuring high-quality asset
portfolios (0% NPL).
• Mobility: Active driver for 4+ years with own vehicle, ready for field visits.

PROFESSIONAL EXPERIENCE

Head of Branch / Senior Manager | Systemic Ukrainian & International Banks (including
Raiffeisen Bank, etc.)

2007 – Present

• Team Management: Led a cohesive team of up to 11 employees. Successfully built a
united workforce with low turnover by focusing on effective motivation and fair
performance evaluation.
• Client Partnership: Maintained high customer satisfaction (NPS) by deeply
understanding client needs. Expertly balanced a helpful, problem-solving approach for
clients with the rigorous fulfillment of branch KPIs and sales targets.
• Field Audit & Business Verification: Spearheaded on-site inspections of client
enterprises to verify operational reality and financial health, minimizing fraud risks.
• Portfolio Growth: Successfully grew a credit portfolio from 22M to 90M UAH, meeting
planned KPIs even during crisis periods through proactive client engagement.
 • Operational Excellence: Directed full-cycle branch management, ensuring strict
adherence to internal audits and compliance standards.

EDUCATION

Bachelor’s Degree in Finance & Economics

Odesa State University of Economics

ADDITIONAL SKILLS & INTERESTS

• Languages: Ukrainian (Native), Russian (Native), English (Pre-Intermediate / Actively
Improving).
• Technical Skills: Proficient in specialized financial software and MS Office Suite
(advanced Excel).
• Personal: Strategic thinker (Chess player) and expert in psychological profiling,
applied in negotiations and team management.