Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/17208352/

Work experience

Customer support representative

from 04.2026 to now (8 months)
Helpware, Київ (Телекомунікації, зв'язок)

1. Provide CS in English through an email and chat in an international
support environment.
2. Work with workflows covering Payments&Safety, Privacy&Legal, and
Digital Services Act processes.
3. Review cases, follow internal policies, maps and procedures, and
established quality standards.
4. Carefully assess the information from customer to provide support
accurately.
5. Meet performance KPIs and maintain quality results.
6. Use internal resources and collaboration tools.

Cabin crew

from 08.2025 to 04.2026 (9 months)
SkyUp, авіакомпанія, Kyiv (Транспорт, логістика)

1. Properly executes the duties related to the safety of the aircraft&passengers, while maintaining consistency with the highest ethical standards.
2. Manages in-flight sales and cash handling.
3. Arrives at work on time, rested, and properly presented in order to provide these services at the highest level.
4. Showing high standards of customer service.
5. Anticipate passenger’s needs by exceeding expectation.
6. Showing common-sense and commitment at all the time.
7. Provides excellent customer service and creates a friendly atmosphere on board.

Cabin Crew

from 04.2023 to 08.2025 (2 years 5 months)
Wizz Air, Remote (Transportation and logistics)

1. Properly executes the duties related to the safety of the aircraft&passengers, while maintaining consistency with the highest ethical standards.
2. Manages in-flight sales and cash handling.
3. Arrives at work on time, rested, and properly presented in order to provide these services at the highest level.
4. Showing high standards of customer service.
5. Anticipate passenger’s needs by exceeding expectation.
6. Showing common-sense and commitment at all the time.
7. Provides excellent customer service and creates a friendly atmosphere on board.

Агент з бронювання авіаквитків

from 07.2021 to 05.2022 (11 months)
Интеравиа, Kyiv (Transportation and logistics)

1. Accompany special handling services.
2. Meet&assist services, Boarding.
3. Complying with different companies policie’s and prodecures.
4. Documentation checks.

Education

Kryvyi Rin Professional College of " National Aviation University"

Transport services/ Transportation service control officer, Kryvyi Rih
Unfinished higher, from 2018 to 2022 (4 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Attentiveness
• Responsibility
• Communicability
• Conflict-free
• Discipline
• Time management
• Organizedness

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Polish — average
• Chinese — beginner

Additional information

Customer Support Representative with an
experience supporting customers in an international environment through emails and chats.
Experienced in Payments&Safety, DSA, Privacy&Legal workflows with focus on policy compliance and quality standards. Have a background in international aviation customer service, handling customers needs in real time and under the pressure
professionally. Consistently meets KPI targets and quality with strong attention to details.