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Property, Rental Manager (Customer Support)
- City of residence:
- Kyiv
- Ready to work:
- Remote
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Krystyna Bespalova
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Marbella, Spain Krystyna Bespalova Ukrainian
Motivated and people-focused, with passion for hospitality, design, and lifestyle. I thrive in dynamic
environments, value clear communication, and aim to deliver exceptional service with a personal touch.
Positive, proactive, and passionate about people. I love connecting with others and creating beautiful,
lasting experiences through hospitality and lifestyle-driven work.
Education
09/2024 – 03/2026 Master of Science in Hospitality Management, Les Roches University
Marbella, Spain
01/2018 – 01/2021 Bachelor of Arts, Hospitality, Tourism And Design University,
Neuchâtel, Switzerland IHTTI School of Hotel Management (SHMS)
Dual degree. Switzerland/ United Kingdom
09/2017 – 12/2018 Bachelor of Arts, Hotel Management And International
Le Bouveret, Hospitality, Cesar Ritz Colleges
Switzerland
09/2015 – 06/2017 Associate of Arts, General Studies, Santa Monica College
Los Angeles, CA,
United States
10/2013 – 12/2014 Educational Courses, Language And Communication,
New York City, EF International Language School
United States
Professional Experience
04/2026 – Present Hostess, Ocean Club Marbella
Marbella, Spain
09/2025 – 03/2025 In-Room Dining/ Food And Beverage Server, Four Seasons Hotel Kyoto
Kyoto, Japan (Internship)
05/2023 – 07/2024 Guest Service Expert, Guesty
United Kingdom Remote
11/2022 – 07/2023 Host Coordinator/ Airbnb Customer Agent, AirBnb
Los Angeles, Remote
United States
04/2022 – 09/2022 Guest Relations Agent/ Hostess, MSC Cruises
Carribean, USA
02/2021 – 06/2021 Front Office Agent/ Club Lounge Agent,
Abu Dhabi, The Ritz-Carlton Abu Dhabi Grand Canal
United Arab Emirates
01/2020 – 06/2020 Front Office Agent, Hyatt Regency
Kyiv, Ukraine
10/2019 – 12/2019 Front Office Agent (Intern), Finolhu Maldives Resort
Finolhu, Maldives
07/2019 – 10/2019 Guest Experience Agent (Intern), Melia Calvia Beach Hotel
Palma De Mallorca,
Spain
07/2018 – 10/2018 Food and Beverage Trainee, Jeu De L'arc Restaurant
Geneva, Switzerland
Skills
Hospitality in Luxury Tourism Guest relations
Interior Design Event organization
Communication and negotiation CRM and office management software
Opera (Hotel PMS System) Adaptability
Embracing teamwork with a positive mindset Empathy
Attention to details Clear Communication Skills
Organizational Skills Bilingual Customer Service
Flexibility Time Management
Scheduling and calendar management Team Player
Building Customer Loyalty Observant
Sympathy PowerPoint, Google Sheets
MS Excel, PowerPoint, Word Sketch Up
AutoCad (design and sketching programs) Data entry
Project management Reservation Management
Languages
English — Native/Bilingual Russian — Native/Bilingual
Ukrainian — Native/Bilingual French — Conversational
Spanish — Basic
[
Marbella, Spain Krystyna Bespalova Ukrainian
Motivated and people-focused, with passion for hospitality, design, and lifestyle. I thrive in dynamic
environments, value clear communication, and aim to deliver exceptional service with a personal touch.
Positive, proactive, and passionate about people. I love connecting with others and creating beautiful,
lasting experiences through hospitality and lifestyle-driven work.
Education
09/2024 – 03/2026 Master of Science in Hospitality Management, Les Roches University
Marbella, Spain
01/2018 – 01/2021 Bachelor of Arts, Hospitality, Tourism And Design University,
Neuchâtel, Switzerland IHTTI School of Hotel Management (SHMS)
Dual degree. Switzerland/ United Kingdom
09/2017 – 12/2018 Bachelor of Arts, Hotel Management And International
Le Bouveret, Hospitality, Cesar Ritz Colleges
Switzerland
09/2015 – 06/2017 Associate of Arts, General Studies, Santa Monica College
Los Angeles, CA,
United States
10/2013 – 12/2014 Educational Courses, Language And Communication,
New York City, EF International Language School
United States
Professional Experience
04/2026 – Present Hostess, Ocean Club Marbella
Marbella, Spain
09/2025 – 03/2025 In-Room Dining/ Food And Beverage Server, Four Seasons Hotel Kyoto
Kyoto, Japan (Internship)
05/2023 – 07/2024 Guest Service Expert, Guesty
United Kingdom Remote
11/2022 – 07/2023 Host Coordinator/ Airbnb Customer Agent, AirBnb
Los Angeles, Remote
United States
04/2022 – 09/2022 Guest Relations Agent/ Hostess, MSC Cruises
Carribean, USA
02/2021 – 06/2021 Front Office Agent/ Club Lounge Agent,
Abu Dhabi, The Ritz-Carlton Abu Dhabi Grand Canal
United Arab Emirates
01/2020 – 06/2020 Front Office Agent, Hyatt Regency
Kyiv, Ukraine
10/2019 – 12/2019 Front Office Agent (Intern), Finolhu Maldives Resort
Finolhu, Maldives
07/2019 – 10/2019 Guest Experience Agent (Intern), Melia Calvia Beach Hotel
Palma De Mallorca,
Spain
07/2018 – 10/2018 Food and Beverage Trainee, Jeu De L'arc Restaurant
Geneva, Switzerland
Skills
Hospitality in Luxury Tourism Guest relations
Interior Design Event organization
Communication and negotiation CRM and office management software
Opera (Hotel PMS System) Adaptability
Embracing teamwork with a positive mindset Empathy
Attention to details Clear Communication Skills
Organizational Skills Bilingual Customer Service
Flexibility Time Management
Scheduling and calendar management Team Player
Building Customer Loyalty Observant
Sympathy PowerPoint, Google Sheets
MS Excel, PowerPoint, Word Sketch Up
AutoCad (design and sketching programs) Data entry
Project management Reservation Management
Languages
English — Native/Bilingual Russian — Native/Bilingual
Ukrainian — Native/Bilingual French — Conversational
Spanish — Basic
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The candidate's resume is posted at https://www.work.ua/resumes/17255944/