Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/17289072/

Work experience

Service Incident Manager

from 07.2025 to now (1 year 3 months)
Vodafone (Telecommunications and networking)

Service desk specialist

from 10.2021 to 07.2025 (3 years 10 months)
Vodafone, Remote (Telecommunications and networking)

Out of hours based on the service desk, working directly with business customer to provide quick resolutions to issues faced.

Career break

from 03.2021 to 09.2021 (7 months)
Medical treatment and recovery

IT-specialist

from 11.2019 to 03.2021 (1 year 5 months)
Syntec Systems, Remote (IT)

IT Support for customers, whether that be via remote access, email, call or in person. Included building systems and servers to customer specs.

Knowledge and skills

• Punctuality
• incident management
• Trustworthy
• customer facing
• Technical support for users
• Risk management
• Risk assessment
• Understandability
• Space management
• Microsoft Copilot
• Data management
• Cybersecurity
• MDM
• MacOS settings
• Network security
• Microsoft clarity
• Teamwork
• TeamViewer
• PC Repair
• Email client
• MS Word
• MS Office
• MS PowerPoint
• MS Excel
• MS Outlook
• Google Chrome User
• Stakeholder management

Language proficiencies

English — fluent