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Quality manager
- Considering positions:
- Quality manager, помічник аналітика, бізнес-асистент, асистент керівника, Training specialist, помічник директора
- Age:
- 25 years
- City of residence:
- Staryi Sambir
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/17292891/
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SOFIIA SLIPETS
DATA ANALYST TRAINEE | SALES MANAGER
PROFILE
Data-oriented, performance-driven and proactive Sales manager with over
3.5 years of progressive experience in Customer Support services. Strong
CONTACT analytical thinking and ability to translate business needs into data-driven
insights. Seeking a Junior Data Analyst / Trainee position to grow in
[open contact info ](look above in the "contact info" section) analytics and business intelligence.
[open contact info ](look above in the "contact info" section)
WORK EXPERIENCE
Lviv, Ukraine
Operator in Adelina call center July 2019 - March 2020
Handling incoming and outgoing calls, providing consultations on
services, and resolving customer inquiries in Ukrainian language.
EDUCATION Offering additional services and meeting sales targets.
2017-2021 Livingston research Sept 2020 - Dec 2020
Lviv Polytechnic National University Customer Support Representative
Communication with regular customers through text channels
Bachelor degree, the Faculty of
(chats).
Philology, majoring in Applied
Placing orders according to order placing rules and set of guides and
Linguistics
policies · Dealing with dissatisfied clients and resolving their issues
Livingston research
Dec 2020 – Jan 2025
TECHNICAL SKILLS Sales Manager
Inbound lead generation
SQL Handling concerns and objections of new customers
Participating in several tests to find out how to improve
Excel (KPI dashboards)
CR(Conversion rate) as well as customer satisfaction.
Tableau (data visualization,
dashboards)
Supplax
June 2025 - Present
KPI analysis Deal Compliance Manager
Reporting & metrics tracking Deal Compliance & Vetting: Reviewing sales contracts and financial
calculations to ensure accuracy.
Quality Assurance: Audit communication with clients and contractors,
providing feedback to improve clarity and service quality.
Process Optimization: Optimized internal processes by creating structured
templates and checklists
LANGUAGES Analyzed customer claims. Built Excel reports to track claim frequency,
financial impact, and resolution trends
English (Upper Intermediate)
Ukrainian (Native Speaker)
Japanese (N5/ Pre- Additionally:
Intermediate) Reported bugs and suggestions
Worked on improving the app and its interface by taking part in
Regression testing
DATA ANALYST TRAINEE | SALES MANAGER
PROFILE
Data-oriented, performance-driven and proactive Sales manager with over
3.5 years of progressive experience in Customer Support services. Strong
CONTACT analytical thinking and ability to translate business needs into data-driven
insights. Seeking a Junior Data Analyst / Trainee position to grow in
[
[
WORK EXPERIENCE
Lviv, Ukraine
Operator in Adelina call center July 2019 - March 2020
Handling incoming and outgoing calls, providing consultations on
services, and resolving customer inquiries in Ukrainian language.
EDUCATION Offering additional services and meeting sales targets.
2017-2021 Livingston research Sept 2020 - Dec 2020
Lviv Polytechnic National University Customer Support Representative
Communication with regular customers through text channels
Bachelor degree, the Faculty of
(chats).
Philology, majoring in Applied
Placing orders according to order placing rules and set of guides and
Linguistics
policies · Dealing with dissatisfied clients and resolving their issues
Livingston research
Dec 2020 – Jan 2025
TECHNICAL SKILLS Sales Manager
Inbound lead generation
SQL Handling concerns and objections of new customers
Participating in several tests to find out how to improve
Excel (KPI dashboards)
CR(Conversion rate) as well as customer satisfaction.
Tableau (data visualization,
dashboards)
Supplax
June 2025 - Present
KPI analysis Deal Compliance Manager
Reporting & metrics tracking Deal Compliance & Vetting: Reviewing sales contracts and financial
calculations to ensure accuracy.
Quality Assurance: Audit communication with clients and contractors,
providing feedback to improve clarity and service quality.
Process Optimization: Optimized internal processes by creating structured
templates and checklists
LANGUAGES Analyzed customer claims. Built Excel reports to track claim frequency,
financial impact, and resolution trends
English (Upper Intermediate)
Ukrainian (Native Speaker)
Japanese (N5/ Pre- Additionally:
Intermediate) Reported bugs and suggestions
Worked on improving the app and its interface by taking part in
Regression testing
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The candidate's resume is posted at https://www.work.ua/resumes/17292891/