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Work experience

Customer care expert ENG

from 04.2026 to now (5 months)
LLC Digisprout, Дистанційно (IT)

Customer support in English, mainly through chat;
Development, modification, testing and technical support of software, including computer games;
Software customization, i.e. modification and configuration of existing software applications of the Customer;
Planning and design of integrated computer systems that combine hardware, software and communication technologies;
Management and operation of the Customer's computer systems and/or data processing facilities in such a way that they function within the Customer's information (automated) system;
Consulting on informatization issues.

Senior programme assistant

from 08.2025 to 01.2026 (6 months)
IOM - UN Migration Agency, Київ (Неприбуткові, благодійні та громадські організації)

Supported implementation of IOM’s PSEAH framework across mission operations;
Coordinated awareness sessions and training for staff and partners on safeguarding standards;
Assisted in case management and reporting in line with IOM’s confidentiality and protection protocols;
Monitored compliance and contributed to internal communication on PSEAH policies;
Liaised with HR and management to strengthen prevention and response mechanisms;
Translate and interpret from English into Ukrainian and vice versa when needed;

ECA Regional Admin Assistant MHD

from 04.2023 to 03.2025 (2 years)
IOM, UN Migration Agency, Київ (Неприбуткові, благодійні та громадські організації)

As a P-staff member of IOM, I supported the U.S. Refugee Admissions Program (USRAP) within the Migration Health Division for the ECA region, from the IOM office in Warsaw, Poland.
Dispatch information, requests for follow-ups, and instructions, etc. to refugees/migrants as well as IOM and partner clinics across the region regarding medical assessments and further requirements.
Coordinated medical escort arrangements for refugees traveling under USRAP, ensuring compliance with health and travel protocols, as well as timely documentation, travel arrangements, and financials for traveling physicians and nurses.

Regional Admin Assistant

from 03.2021 to 04.2023 (2 years 2 months)
IOM - UN Migration Agency, Київ (Неприбуткові, благодійні та громадські організації)

Supported the U.S. Refugee Admissions Program (USRAP) within the Migration Health Division;
Coordinated medical escort arrangements for refugees traveling under USRAP, ensuring compliance with health and travel protocols, as well as timely documentation, travel arrangements, and financials for traveling physicians and nurses;
Managed medical data entry and verification for USRAP cases as well as regular migration cases;
Scheduled health assessments and liaised with panel physicians and IOM clinics across the region for timely processing;
Prepared medical documentation and reports for resettlement processing;
Provided translation and administrative support in English, Ukrainian, and Russian.

Career break

from 03.2020 to 03.2021 (1 year)
COVID-19 pandemic

Admin Assistant

from 10.2019 to 03.2020 (6 months)
IOM - UN Migration Agency, Київ (Неприбуткові, благодійні та громадські організації)

Customer support in IOM's medical health department: contacting beneficiaries, scheduling appointments, finalising medical examinations for migrants

Education

Jagiellonian University

International Relations and Area Studies: International Security, Київ
Higher, from 2015 to 2018 (3 years)

Studied in Krakow, Poland; the drop out window is not letting me pick a city outside of Ukraine.
Got a Bachelor's Degree.

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Комунікабельність
• Користувач ПК
• MS Office
• Робота в команді
• Безаварійне водіння
• Організованість
• Робота з клієнтами
• Oracle Database
• Compilation of statistical reporting
• Capacity Building
• Stakeholder Liaison
• Project Management Support
• Intercultural Competence
• Confidentiality and Data Protection
• Policy drafting
• Відповідальність
• MS Power BI
• Zendesk
• SAP ERP

Language proficiencies

• English — fluent
• Ukrainian — above average
• French — beginner