Даша

CONTACT
DARIA YAKYMCHUK
OW
CUSTOMER SUPPORT SPECIALIST

PROFILE
[open contact info](look above in the "contact info" section) Motivated and detail-oriented professional with experience in order
processing, customer service and conflict resolution, seeking a position
[open contact info](look above in the "contact info" section)
as a Customer Support Specialist. Skilled in effective communication,
Kropyvnytskyi, Ukraine multitasking and problem-solving, I aim to provide timely and accurate
assistance to customers while ensuring high satisfaction and loyalty. My
goal is to leverage my organizational skills and customer-oriented
approach to support the company’s growth and deliver excellent
service.

EDUCATION WORK EXPERIENCE
VOLODYMYR VYNNYCHENKO Order Processing and 2022-2026
CENTRAL UKRAINIAN STATE Customer Service Manager
PEDAGOGICAL UNIVERSITY
(CUSPU) Received orders via messengers, social media and phone calls.
Provided clients with consultations regarding product range, sizes,
2022-2024 materials and delivery terms.
Processed orders: prepared documentation, checked stock
Master of Secondary Education
availability and submitted data for shipment.
(English Language and Literature)
Coordinated the delivery process and tracked order fulfillment.
2018-2022 Resolved customer issues and conflicts, ensuring high satisfaction
with service.
Bachelor of Philology. English and Maintained client and order databases in the CRM system.
German languages translator Supported customer loyalty through polite communication and
prompt response to inquiries.
This experience allowed me to develop strong skills in customer
SKILLS service, order management, problem-solving and multitasking.

Customer orientation
Multitasking
Problem-solving
Attention to detail
Staff Member at a Roadside 2019.12.16 - 2020.02.16
KeyCRM Cafe in Germany
Excel Maintained cleanliness and order in the dining area and kitchen.
SOTA Kassa; CheckBox Assisted in preparing simple dishes and beverages.
Communicated with customers in multiple languages, including
basic German.
LANGUAGES Worked in a fast-paced environment with a high volume of
customers.
English: Upper Intermediate ( B2+ ) This experience helped me develop stress resilience, teamwork
German: Pre-Intermediate ( A2+ ) skills, attention to detail and improved communication abilities.