Contact information

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Work experience

Data analyst

from 05.2024 to now (2 years 4 months)

- Develop operational and business performance dashboards using
Tableau and SQL
- Analyze subscription, churn, and revenue metrics to support
operational decisions
- Maintain Salesforce data infrastructure ensuring data consistency
across teams
- Collaborate with sales, customer success, and product teams to
improve reporting processes
- Automate reporting workflows and translate business requirements
into analytical solutions

Operations Manager

from 06.2021 to 03.2024 (2 years 10 months)
Markupus, Дистанційно (IT)

- Improved cross-department communication and operational
alignment across teams
- Led budget planning, financial analysis, and strategic resource
allocation
- Implemented company processes and internal policies to improve
efficiency
- Designed and maintained real-time KPI dashboards for operational
monitoring
- Managed company tools including HubSpot, ClickUp, Hurma, and
Notion

HR Generalist

from 10.2019 to 06.2021 (1 year 9 months)
Markupus, Харків (IT)

- Led full-cycle Human Resources and recruitment processes
- Implemented an applicant tracking system for daily recruitment and
HR operations
- Maintained internal HR tools, including Hurma and Candidate
Database
- Organized team activities and events

Recruiter

from 04.2018 to 08.2019 (1 year 5 months)
Ratio Software Engineering, Харків (IT)

- Executed full-cycle recruitment processes
- Organized and participated in internal and external events
- Provided HR assistance
- Maintained internal HR tools, including Hurma and Candidate
Database

Education

Харківський національний педагогічний університет ім. Г.С.Сковороди

Менеджмент організацій і адміністрування, Харків
Higher, from 2022 to 2024 (2 years)

Knowledge and skills

• Google Sheets
• Комунікабельність
• Google Docs
• SQL
• Tableau
• Адміністрування Salesforce
• Hurma
• Notion
• Jira
• ClickUp
• HubSpot

Language proficiencies

English — advanced

Additional information

Operations Manager with experience in building and optimizing
business processes, improving cross-department collaboration, and
implementing data-driven decision making. Proven ability to streamline
workflows, manage internal systems, and support company growth
through operational analytics and KPI monitoring. Background in
operations, HR, and data analysis enables effective coordination between
business teams and technical stakeholders.

Looking for an Operations / Business Operations role where I can
optimize processes, coordinate teams, and drive measurable business
impact.