Анна

ANNA SHEVCHENKO
OPERATIONS MANAGER
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Telegram:@an_yag

PROFESSIONAL PROFILE
Operations Manager with 6+ years of experience building operations departments from scratch, automating
business processes (Bitrix24, MS Dynamics), and managing B2B procurement. Built a service department, raised
conversion to 35%, scaled request handling to 200+ requests/month, and onboarded over 4,000 B2B clients to the
platform. Managed cross-functional processes between IT, support, and B2B partners, applying AI tools to
accelerate operational decisions.

WORK EXPERIENCE
Customer Care Lead / Operations Lead
Glendeal | Agri platform • 09.2023 – 08.2026

● Built and led the support department from scratch (team of 4 managers): ran the full hiring cycle,
onboarding, developed regulations, knowledge base, and communication scripts
● Designed 15+ technical specs for developing and automating the internal CRM (Lead→Deal status model,
conversion formulas, acceptance criteria), coordinated implementation with the IT team, and identified
systemic product risks
● Analyzed the weekly end-to-end funnel, implemented a lead-tagging system for qualification, and
optimized UX flow — raising funnel conversion to 35%
● Scaled processing and support to 200+ requests/month for a base of 4,000+ B2B clients, ensuring
uninterrupted operations
● Represented the company at international trade shows Gulfood (Dubai), Anuga (Cologne), and events in
Kyiv, and conducted counterparty due diligence through public registries to ensure deal safety

B2B Procurement Manager
Trinity Commodities | Agricultural trading company • 08.2020 – 08.2024

● Managed the full B2B procurement cycle for volumes up to 2,000 tons: negotiations, pricing, payment
terms, logistics
● Resolved force majeure situations: delivery delays, quality deviations, transport disruptions
● Maintained systematic tracking of deals and counterparties in CRM
● Trained new procurement managers on company regulations and objection handling

Content Creator & SMM (project work)
@vlad.force.fit · Instagram • 05.2026 – 08.2026

● Created full-cycle content (audience analysis, content funnel, publishing plan, scriptwriting, filming,
editing), generating 275,000+ organic views and 300 targeted followers with zero ad budget
● Implemented AI tools (ChatGPT, Claude, Gemini, ElevenLabs, Adobe Podcast) to accelerate analytics
and content production

KEY SKILLS
· Building departments from scratch · Cross-functional leadership · Hiring & onboarding · Bitrix24 · MS Dynamics
· CRM automation · Writing technical specs for IT · End-to-end funnel analysis · UX flow optimization
· Due diligence · B2B negotiations · AI tools

EDUCATION & CERTIFICATES
Petro Mohyla Black Sea National University — Philology, English and German Translator
Certificate: Education System — Deep Sales 3.0 (08.2025)

LANGUAGES
English — B2 German — B1