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Аліна
Product-менеджер
- Age:
- 23 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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Alina Sanina
Kyiv, Ukraine
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | Instagram
Professional Summary
Customer-centric and results-driven professional with 2+ years of experience in e-commerce
customer support and sales across international markets (US, Canada, UK, EU). Strong
background in chemistry combined with growing expertise in nutrition and health coaching.
Skilled in optimizing customer journeys, building trustful relationships, and resolving
complex issues with empathy and analytical thinking. Passionate about applying scientific
knowledge and customer engagement skills to promote evidence-based wellness solutions
and empower individuals to improve their health and lifestyle.
Customer Support & Business Skills Health & Science Knowledge
● Customer Service & Journey ● Nutrition & Health Coaching
Optimization (certification in progress)
● Cross-Cultural Communication (US, ● Food, Nutrition and Health
CA, UK, EU) (Wageningen University, NL)
● E-commerce Operations & Amazon ● Chemistry Research & Scientific
Marketplace Analysis
● Conflict Resolution & Active ● Evidence-Based Wellness
Listening Approaches
● Sales Management & Customer ● Research & Critical Thinking
Retention
● Data Analysis & Reporting
Professional Experience
SmartInk - E-commerce Product | Amazon Marketplace
Customer Support Specialist
Kyiv, Ukraine | Dec 2023 – Present
• Delivered high-quality customer support across US, Canada, UK, and EU markets on
Amazon Marketplace • Handled daily customer communications in English (verbal and
written), achieving confident language proficiency and breaking language barriers while
significantly improving communication skills • Efficiently resolved customer inquiries
related to products, shipping, returns, and technical issues, ensuring positive customer
experience • Took ownership of preparing the monthly CSAT report, analyzing customer
satisfaction trends and presenting insights to management for service improvement.
Key Achievements:
● Improved customer satisfaction (CSAT) scores by 15% within 6 months through
personalized case resolution strategies.
● Resolved an average of 40–50 customer tickets daily with a first-contact resolution
rate of 85%.
● Reduced negative feedback on Amazon Marketplace by 20% through proactive
communication and conflict management.
● Developed strong soft skills including empathy, active listening, and diplomatic
conflict resolution.
DreamShoes Ukraine - Sneakers WEB Resale Platform
Sales Manager
Kyiv, Ukraine | Aug 2020 – Dec 2021
• Managed online sales operations and customer relationship management • Developed sales
strategies and conducted market trend analysis to increase sales volume • Coordinated with
business owner to optimize product offerings and pricing strategies • Built strong customer
relationships through effective communication and persuasion skills
LCC CNRS - Coordination Chemistry Laboratory
Research Intern
Toulouse, France | Jun 2023 – Aug 2023
• Conducted advanced research in coordination chemistry under scientific supervision •
Analyzed research data and prepared detailed reports on experimental findings • Collaborated
with international research team in multicultural environment • Developed analytical thinking
and attention to detail through laboratory work
Technical Skills
MS Office Suite, Customer Support Platforms, Amazon Marketplace, E-commerce Tools,
CRM Systems, Data Analysis, Research Methodologies
Education & Certifications
Health Demia by NaukRoom
Professional Certificate Program of Health Coaching | Apr 2025 – Jan 2026
Kyiv National University named after Taras Shevchenko
Bachelor's Degree in Chemistry, Kyiv | 2020 – 2024
Faculty of Chemistry, Department of Inorganic Chemistry
University Toulouse III - Paul Sabatier (UT3)
"Erasmus+" Exchange Program, L3 Chimie moléculaire | Jan 2023 – Jun 2023
Wageningen University and Research (WUR)
Professional Certificate Program: Food, Nutrition and Health | Jun 2022 – Sep 2022
Lyceum "Intellect"
Secondary Education | 2009 – 2020
Language Proficiency
English: Fluent| Ukrainian: Native | French: Elementary Proficiency
Kyiv, Ukraine
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Professional Summary
Customer-centric and results-driven professional with 2+ years of experience in e-commerce
customer support and sales across international markets (US, Canada, UK, EU). Strong
background in chemistry combined with growing expertise in nutrition and health coaching.
Skilled in optimizing customer journeys, building trustful relationships, and resolving
complex issues with empathy and analytical thinking. Passionate about applying scientific
knowledge and customer engagement skills to promote evidence-based wellness solutions
and empower individuals to improve their health and lifestyle.
Customer Support & Business Skills Health & Science Knowledge
● Customer Service & Journey ● Nutrition & Health Coaching
Optimization (certification in progress)
● Cross-Cultural Communication (US, ● Food, Nutrition and Health
CA, UK, EU) (Wageningen University, NL)
● E-commerce Operations & Amazon ● Chemistry Research & Scientific
Marketplace Analysis
● Conflict Resolution & Active ● Evidence-Based Wellness
Listening Approaches
● Sales Management & Customer ● Research & Critical Thinking
Retention
● Data Analysis & Reporting
Professional Experience
SmartInk - E-commerce Product | Amazon Marketplace
Customer Support Specialist
Kyiv, Ukraine | Dec 2023 – Present
• Delivered high-quality customer support across US, Canada, UK, and EU markets on
Amazon Marketplace • Handled daily customer communications in English (verbal and
written), achieving confident language proficiency and breaking language barriers while
significantly improving communication skills • Efficiently resolved customer inquiries
related to products, shipping, returns, and technical issues, ensuring positive customer
experience • Took ownership of preparing the monthly CSAT report, analyzing customer
satisfaction trends and presenting insights to management for service improvement.
Key Achievements:
● Improved customer satisfaction (CSAT) scores by 15% within 6 months through
personalized case resolution strategies.
● Resolved an average of 40–50 customer tickets daily with a first-contact resolution
rate of 85%.
● Reduced negative feedback on Amazon Marketplace by 20% through proactive
communication and conflict management.
● Developed strong soft skills including empathy, active listening, and diplomatic
conflict resolution.
DreamShoes Ukraine - Sneakers WEB Resale Platform
Sales Manager
Kyiv, Ukraine | Aug 2020 – Dec 2021
• Managed online sales operations and customer relationship management • Developed sales
strategies and conducted market trend analysis to increase sales volume • Coordinated with
business owner to optimize product offerings and pricing strategies • Built strong customer
relationships through effective communication and persuasion skills
LCC CNRS - Coordination Chemistry Laboratory
Research Intern
Toulouse, France | Jun 2023 – Aug 2023
• Conducted advanced research in coordination chemistry under scientific supervision •
Analyzed research data and prepared detailed reports on experimental findings • Collaborated
with international research team in multicultural environment • Developed analytical thinking
and attention to detail through laboratory work
Technical Skills
MS Office Suite, Customer Support Platforms, Amazon Marketplace, E-commerce Tools,
CRM Systems, Data Analysis, Research Methodologies
Education & Certifications
Health Demia by NaukRoom
Professional Certificate Program of Health Coaching | Apr 2025 – Jan 2026
Kyiv National University named after Taras Shevchenko
Bachelor's Degree in Chemistry, Kyiv | 2020 – 2024
Faculty of Chemistry, Department of Inorganic Chemistry
University Toulouse III - Paul Sabatier (UT3)
"Erasmus+" Exchange Program, L3 Chimie moléculaire | Jan 2023 – Jun 2023
Wageningen University and Research (WUR)
Professional Certificate Program: Food, Nutrition and Health | Jun 2022 – Sep 2022
Lyceum "Intellect"
Secondary Education | 2009 – 2020
Language Proficiency
English: Fluent| Ukrainian: Native | French: Elementary Proficiency
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The candidate's resume is posted at https://www.work.ua/resumes/17655765/