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Поліна
Support manager
- Age:
- 23 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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POLINA MESHCHANOVA
Warsaw, Poland | [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
SUMMARY
Information Management graduate (PJATK) looking for entry-level opportunities. I have practical
experience in customer service, administrative support, and team coordination. Proficient in English (B2)
and Polish (B2). Comfortable using IT tools (Atlassian, CRM, MS Office) and handling data. Highly
organized, detail-oriented, and eager to support business operations in a modern international
environment.
WORK EXPERIENCE
Genesis, Warsaw - Customer Support Representative 05.2025 - 02.2026
Resolved technical and billing inquiries for international clients via chat and email.
Managed support tickets using Zendesk: gathered details, categorized issues, and escalated bugs to
the technical team.
Maintained accurate client records and interaction history in the CRM system
Vincent, Warsaw — Assistant Manager 03.2024 – 05.2025
Supported daily business operations and ensured high service standards.
Coordinated team schedules and daily task distribution to optimize workflow.
Managed administrative duties, including order processing and internal communication
Art Club Wizards, Warsaw — Event Organizer 12.2023 – 04.2024
Coordinated creative events, managing schedules, spaces, and materials.
Managed participant registration lists using Excel to ensure an organized process.
Handled client communication regarding payments and event details.
EDUCATION
Polish-Japanese Academy of Information Technology 10.2021 - 02.2026
Warsaw
Bachelor of Engineering in Information Management
Specialization: Implementation of IT Systems
SKILLS
Software & Tools Microsoft Office 365, Google Workspace, Atlassian (Jira, Confluence), Zendesk,
CRM Systems, SQL, Canva, Figma
Core Competencies Business Communication, Team Coordination, Problem Solving, Agile
LANGUAGES
English (B2 - Upper Intermediate), Polish (B2 - Upper Intermediate), Russian (Native), Ukrainian (Native)
I consent to the processing of my personal data for recruitment purposes in accordance with Article 6(1)(a) of the Regulation of
the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to
the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data
Protection Regulation).
Warsaw, Poland | [
SUMMARY
Information Management graduate (PJATK) looking for entry-level opportunities. I have practical
experience in customer service, administrative support, and team coordination. Proficient in English (B2)
and Polish (B2). Comfortable using IT tools (Atlassian, CRM, MS Office) and handling data. Highly
organized, detail-oriented, and eager to support business operations in a modern international
environment.
WORK EXPERIENCE
Genesis, Warsaw - Customer Support Representative 05.2025 - 02.2026
Resolved technical and billing inquiries for international clients via chat and email.
Managed support tickets using Zendesk: gathered details, categorized issues, and escalated bugs to
the technical team.
Maintained accurate client records and interaction history in the CRM system
Vincent, Warsaw — Assistant Manager 03.2024 – 05.2025
Supported daily business operations and ensured high service standards.
Coordinated team schedules and daily task distribution to optimize workflow.
Managed administrative duties, including order processing and internal communication
Art Club Wizards, Warsaw — Event Organizer 12.2023 – 04.2024
Coordinated creative events, managing schedules, spaces, and materials.
Managed participant registration lists using Excel to ensure an organized process.
Handled client communication regarding payments and event details.
EDUCATION
Polish-Japanese Academy of Information Technology 10.2021 - 02.2026
Warsaw
Bachelor of Engineering in Information Management
Specialization: Implementation of IT Systems
SKILLS
Software & Tools Microsoft Office 365, Google Workspace, Atlassian (Jira, Confluence), Zendesk,
CRM Systems, SQL, Canva, Figma
Core Competencies Business Communication, Team Coordination, Problem Solving, Agile
LANGUAGES
English (B2 - Upper Intermediate), Polish (B2 - Upper Intermediate), Russian (Native), Ukrainian (Native)
I consent to the processing of my personal data for recruitment purposes in accordance with Article 6(1)(a) of the Regulation of
the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to
the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data
Protection Regulation).
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The candidate's resume is posted at https://www.work.ua/resumes/17669421/