Liliia

Liliia TIMCHENKO
OFFICE & OPERATIONS MANAGER

PROFESSIONAL PROFILE

A specialist with extensive experience in online services, fraud
prevention and international customer support. Skilled in antifraud
systems, payment operators, banks, client communication and
CONTACTS investigation of suspicious transactions. Strong interpersonal
abilities, experience working with multicultural environments and
377-098-22-21 (IT)
the capacity to remain effective under stress.
[open contact info](look above in the "contact info" section) Open to remote or on-site positions with flexible or part-time
Bologna, Italy arrangements.
[open contact info](look above in the "contact info" section)
timchenko-68180821b/

WORK EXPERIENCE
LANGUAGES
Fraud Manager - FAVOR IT
• Ukrainian — native
Ukraine | 2010-2025
• Russian — fluent
Key responsibilities:
• English — fluent
• Italian — A2  Use of antifraud systems
 Detection of fraudulent transactions, order cancellation and
data blocking
PERSONAL SKILLS  Interaction with clients, banks, payment institutions and
processors for risk assessment and chargeback prevention
Responsibility, adaptability,
 Investigation of suspicious activities
stress resistance, empathy, fast  Processing of payment refunds
learning, attention to detail,  Verification of incoming orders
teamwork, politeness, good
 Work with databases
 Employee training on fraud prevention
communication skills.  Correspondence and administrative support

Reason for leaving: Company ceased operations

Casino Dealer (navi da crociera) - Carnival Corporation
USA | 2007-2010
 Conducting casino games
 Teaching guests gaming rules
 Ensuring compliance with house rules and standards
 Constant interaction with international customers
 Work exclusively in English
 Conflict prevention and resolution
 Creating a welcoming atmosphere
  Remaining calm under pressure
 Teamwork and emergency readiness

Reason for leaving: End of contract

Casino Dealer / Supervisor - Premier Palace Casino
Ukraine | 2004-2007
 Supervision of gaming processes
 Customer service and support
 Staff oversight
 Working with different types of clients
 Adapting to individual customer needs

Reason for leaving: Seeking international career opportunities

COURSES AND TRAININGS

 Croupier training
 Online fraud prevention and customer support courses
 Driving licence, category B

EDUCATION

Degree: Engineer in Footwear Design and Technology
Kyiv National University of Technologies and Design