Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/17698644/

Work experience

Antifraud-фахівець

from 04.2026 to 10.2026 (7 months)
Bets.io, Київ (IT)

• Analyzed player activity and gaming patterns across multiple iGaming projects to identify suspicious
behavior, fraud schemes, and potential Fair Play violations.
• Investigated fraud-related cases, including irregular betting and gaming activity, bonus abuse, and
potentially coordinated player behavior.
• Reviewed affiliate partners and the quality of traffic delivered to company projects, identifying potentially
fraudulent acquisition patterns and suspicious player cohorts.
• Assessed withdrawal requests escalated by the Payments team, verified potentially high-risk player activity,
and approved payouts following anti-fraud reviews.
• Escalated suspicious players, gameplay sessions, and winnings to game providers for additional
investigation and validation.
• Developed a browser extension for the company back office to streamline player reviews, highlight relevant
risk indicators, and support analysts in their daily workflow

Antifraud-фахівець

from 06.2025 to 03.2026 (10 months)
Novaplex, Київ (IT)

Worked as a Payment / KYC / Anti-Fraud Manager responsible for verifying users and
monitoring financial operations to ensure compliance with internal policies and security
standards. Conducted KYC verification by reviewing identity documents and confirming user
information. Processed and reviewed customer withdrawals and payment transactions,
ensuring their accuracy and timely execution. Monitored accounts and transaction activity
to identify suspicious behavior, potential fraud, multi-accounting, and bonus abuse.
Performed risk analysis and investigated disputed or suspicious transactions related to
payments. Collaborated with Customer Support, Finance, and Risk teams to resolve complex
payment and verification cases. Followed internal KYC/AML procedures and maintained
proper documentation while meeting established KPIs for transaction processing and user
verification

Antifraud-фахівець

from 12.2023 to 05.2025 (1 year 6 months)
SOFTUM, Київ (IT)

Worked as part of the Anti-Fraud team (5 people), responsible for detecting and preventing
fraudulent activities on the platform. Conducted in-depth analysis of transactions and player
behavior to identify bonus abuse, multi-accounting, and other types of fraudulent schemes.
In collaboration with the Payments and Risk teams, initiated updates to Fairplay policies,
which resulted in a 20% reduction in bonus abuse. Developed reports and schemes to
optimize the verification of suspicious accounts. Took part in creating internal anti-fraud
procedures and training new team members.
The role required a high level of attention to detail, strong analytical skills, and the ability to
make quick decisions in the fast-paced iGaming environment

Payment Manager

from 03.2023 to 12.2023 (10 months)
LIME CONSULTING, Київ (IT)

Managed payment operations in an iGaming project, working closely with payment
providers and internal departments (Risk, Anti-Fraud, Support) to ensure stable and
secure transaction processing. Responsible for setting up and optimizing payment flows,
handling transaction-related requests, and integrating new PSPs.
Monitored KPI performance for transaction speed and success rates. Participated in the
implementation of new payment methods, which led to a 15% increase in deposit
conversion. Actively involved in resolving complex cases related to chargebacks, refunds,
technical issues, and improving the user experience regarding payments.
Experienced in team management, task delegation, and quality control

Customer support representative

from 07.2022 to 03.2023 (9 months)
LIME CONSULTING, Київ (IT)

Provided professional customer support for the iGaming platform via live chat, email, and
ticketing systems. Assisted users with registration, payments, bonuses, and account
verification inquiries. Closely collaborated with Payments, Risk, and Anti-Fraud departments
to resolve complex cases efficiently.
Maintained high standards of customer service with consistently strong CSAT and SLA scores.
Contributed to the optimization of internal guidelines, helping to reduce average response
time by 35%. Experienced in using CRM systems, knowledgeable in KYC processes, and skilled
in effective customer communication

Education

КПІ

ІЕЕ, Київ
Unfinished higher, from 2019 to 2021 (2 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Стресостійкість
• MS Excel
• MS Office
• Користувач ПК
• Дисциплінованість
• Доброзичливість
• Чесність
• Адаптивність
• Неконфліктність

Language proficiencies

• English — above average
• Ukrainian — fluent