Алiна

📍 Madrid, Spain

ALINA ROHALOVA ✉ [open contact info](look above in the "contact info" section)
📞 [open contact info](look above in the "contact info" section)
Client Relations Specialist | Business Support

PROFESSIONAL SUMMARY

Client-facing business support specialist with 10 years of international experience across the Middle East, Asia, and the
EU. I have experience in a global corporate environment, supporting B2B clients across the MENA region through pricing
and quote processes, customer communication, order follow-up, reporting, and cross-departmental coordination. My
broader experience includes client onboarding, business consulting, and compliance support for international clients, as
well as multilingual training, translation, and cross-cultural communication. I also have experience leading client-facing
teams, resolving complaints, and managing challenging situations under pressure. As a multilingual professional with
strong English, Russian, and Ukrainian, Polish and Chinese language skills, I focus on building clear, reliable relationships
with international clients and stakeholders. Currently based in Madrid with full flexibility to start.

CORE COMPETENCIES

Sales Support Client Relations Project Coordination Team Coordination Skills
Data & Reporting SAP · Jira · MS Office Cross-Cultural Comm. Documentation

PROFESSIONAL EXPERIENCE

Administrative Assistant
Constrashop Solutions | Dubai, UAE | Sep 2024 – May 2026
▸ Led end-to-end client onboarding, ensuring a smooth transition from first contact to active account
▸ Managed internal and external correspondence, including emails and calls
▸ Managed visa processing and maintained accurate business documentation
▸ Coordinated with local regulatory authorities on administrative and compliance matters

Freelance Linguist & Language Trainer
Independent | Remote | May 2024 – Present
▸ Delivered cross-cultural consulting and translation services for international projects across multiple languages
▸ Designed and implemented customized language learning programs; measured effectiveness through structured
feedback surveys

Junior Business Consultant (Internship)
Analogic Rights Co. | Dubai, UAE | Jul 2024 – Sep 2024
▸ Guided international clients through UAE company registration, licensing, and free zone visa procedures
▸ Prepared and submitted administrative documents ensuring full compliance with UAE business regulations

Business Support Executive
Symrise AG | Dubai, UAE (MENA Region) | Oct 2022 – May 2024
▸ Managed B2B client communication across the MENA region — handling pricing requests, sample coordination,
technical documentation, and order follow-up with high accuracy and responsiveness
▸ Prepared monthly sales statistics, budget support materials, and presentations for Account Managers, enabling data-
driven decisions
▸ Coordinated operational and administrative processes to provide support across departments ensuring that
administrative practices are conducted in accordance with company policy
▸ Maintained pricing systems, customer records, and confidential documentation in compliance with company policy

▸ Acted as a primary point of contact for customers and internal service departments
▸ Demonstrated operational resilience by managing 80–100 client accounts during colleague leave with no disruption
to service quality

Guest Relations Supervisor
Jumeirah Beach Hotel | Dubai, UAE | Sep 2021 – Oct 2022
▸ Promoted from Officer to Supervisor within 9 months based on performance
▸ Managed and trained the guest relations team; coordinated daily operations and multilingual communications
▸ Mediated cross-cultural conflicts and collaborated with departments to enhance guest experience

Lecturer
Profi Lingua | Warsaw, Poland | Mar 2019 – Jun 2021
▸ Designed and delivered training program in English, Chinese, Polish, Russian, and Ukrainian
▸ Adapted teaching materials for diverse audiences; evaluated program effectiveness through feedback analysis

Guest Relations Officer
The Ritz-Carlton, Sharq Village & Spa | Qatar | Jan 2018 – Oct 2018
▸ Managed multilingual guest communications and coordinated cross-departmental service delivery

Language tutor
Hangzhou LinguaTutor Education Consulting | Hangzhou, China | Jan 2016 – Jun 2016
▸ Conducted in-person 1-on-1 and small group sessions, tracking student progress and confidence.

EDUCATION

Master’s Degree in Cross-Cultural Communication in Business & Advertising
University of Social Sciences, Warsaw, Poland | 2019–2021
Master’s Degree in Philology — Translation (English & Chinese)
Luhansk Taras Shevchenko National University, Ukraine | 2016–2017
Advanced Program in Chinese Culture & Language
Tourism College of Zhejiang, China | 2014–2016

LANGUAGES & PROFESSIONAL DEVELOPMENT

English C1 — Professional proficiency Professional Development
Ukrainian Native Project Management Professional Seminar (35 PDUs)
Udemy | 2026
Russian Native
Editing Mastery: Writing to Perfection
Polish B2 — Upper-Intermediate
Project Management Institute | 2024
Chinese B1 — Intermediate
Female Entrepreneurship Development
Spanish A1 — Currently learning EU 4 Business in Ukraine | 2020

Volunteering Other
Wiki Project Med & Translators Without Borders Driving License – Light vehicle (since 2014)
— medical & humanitarian translation, including
102 hrs for ActionAid & Nonviolent Peaceforce
(2024); Médecins Sans Frontières — interpreter in
Eastern Ukraine (2021).